This topic contains 1 reply, has 2 voices. Last updated by Cristián Lávaque 4 years, 3 months ago.
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Posted: Friday Sep 14th, 2012 at 5:47 am #25275 | |
Hello, this is actually an issue I’ve had for the entire time that I’ve been using s2member pro. On occasion, a user will write to me with some minor issue I need to solve that requires me to look at their profile, or upgrade them manually etc. The problem is that more often than not when I enter their email address OR username in WordPress’s “Users” option, it comes up as “No matching users were found.” Now, the problem is that I get an email confirmation that they have definitely signed up, and I double check and make sure all details I’m inputting are right. It would seem like they simply haven’t signed up, but if I MANUALLY go through the list alphabetically (which is quite tedious as I have over 1000 members) then I will indeed see their profile there. Why is the search tool not working when they are definitely signed up? Help appreciated! Thanks! |