|Posted: Friday May 24th, 2013 at 12:01 am #50533|
I know there’s a lot of threads about this already, and I’ve spent a lot of time reading them and a lot of time talking to Paypal reps about this, but I need to run this past you if I may. I apologise for the length of this – it’s got me all tangled up.
We have S2Member Pro and Paypal Pro (PayFlow Ed.) and will be selling subscriptions with a yearly renewal. We are Australian-based and will be catering to a world-wide audience. Ideally we want credit card transactions on the site, a Paypal option would be nice but not essential.
All the PayPal credentials have been entered into the S2Member backend and a Pro form on the site. I can successfully transact a credit card payment but get the Error #1 message with the PayPal option, i.e.:
Error #1. User authentication failed: 11452-Merchant not enabled for reference transactions. Please contact PayPal Merchant Technical Support (www.paypal.com/mts) and request `Recurring Billing` service, and also ask to have `Reference Transactions` enabled for Recurring Billing via Express Checkout.
We’re in regular contact with 2 reps from Paypal a number of times both pre-sales and post-error, one from Sales, the other in Tech Support. Sales advice is that we either have only credit card payment available on the site and remove Express Checkout support, or send all customers offsite to Paypal to process the transaction, we can’t have both (from what I understand this will be the same even if Reference Transactions are approved for Express?). Tech Support pretty much said the same thing, saying to remove the Paypal option from the Pro Form. I can see that in several places you state that 1) Paypal requires that option to be there, and 2) S2Member doesn’t allow Paypal to be removed from the Pro form – I had read this since last talking to both of them so I didn’t get the chance to bring it up with them, but I can see their advice coming back to ‘either remove the Express Checkout or send everyone back to Paypal’.
I have to claim a good deal of ignorance and a great deal of confusion when it comes to Paypal’s products and where the line is with each of them and what the discrete products can and can’t do. After reading through a great deal of forum entries and documentation I can say that I have a huge amount of faith in the S2Member development team and am not considering the fact that you would set up a system that simply couldn’t be processed by Paypal (i.e. bundling PayPal Pro and Express Checkout), and I figure that the workaround is something quite simple that either isn’t being communicated well by PayPal, or I am simply not absorbing well enough in my own mind. The documentation asks that reference transactions be enabled by PayPal – it seems they are saying that this has been done for Pro (PayFlow ed.) but not Express Checkout and there would be some problem with this.
At this stage I’m not even sure I can distill this down into a specific question for you. Reading through what I’ve written, is there anything that immediately jumps out at you that says I’ve missed or misinterpreted anything? It seems that a very simple set of steps needed to be done, but there is a lot of resistance from Paypal to getting them done.
I’m still in contact with PayPal about this, which is going around in circles. If you can see through my novel and offer any advice that would be greatly appreciated.
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