No phone support? No Business! Good By!

Please. We are not getting the support we need. The clock is ticking. I’m a Pro buyer. I’m happy to pay for more support if that’s what it will take.

Tracking pixels are not even rendering on the page.

1. If the tracking pixel is rendered on the page it with register with ShareASale.com
2. The replacement codes pass the correct transaction information to SharASale.
3. If place the tracking pixel in the API Tracking, Signup Tracking Codes box, the pixel does not get rendered on the page.
4. The only success we’ve had so much is with a new user (signup and transaction when the tracking pixel was manual inerted into the page code.

Please
Please
Please

Call Me

Schott Taylor
801-916-6433

• This topic was modified 3 years, 11 months ago by  Schott Taylor.

Here is yet another duplicate thread from you regarding ShareASale.
I’m closing this thread, please continue the conversation you started here.
http://www.s2member.com/forums/topic/shareasale-integration-not-working/#post-39309

No phone support? No Business! Good By!

Please. We are not getting the support we need. The clock is ticking. I’m a Pro buyer. I’m happy to pay for more support if that’s what it will take.

See: s2Member® » Support Policy

Support for Products by s2Member® is available only through our Customer Support Forum. Our customer support representatives are available Monday through Friday; excluding all major holidays. Our Customer Support Forum can be accessed through your account at s2Member.com. We also have a forum for Pre-Sale Questions.

We ask that you submit all pre-sale and/or technical support questions through the appropriate forum at s2Member.com. An s2Member® support representative will gladly address your question/concern within 24-48 hours.

---

WARNING: Bumping your thread, or creating duplicate threads will reduce your response time from our support staff. We monitor threads by the last reply time. If you continue to reply, it will actually knock you down in the order that we process incoming requests for support.
Our average response time is 24-48 hours.

We are not getting the support we need.

Regarding Your Demands For Support

Schott, the burden is on you to setup and configure s2Member. We do NOT provide phone support or custom installation services (regardless of your desire to pay for them). If you require assistance above and beyond the scope of support that comes with your purchase of s2Member® Pro, we suggest that you hire a freelance developer to assist you.

We’re happy to assist with questions/concerns, explain features, investigate bugs; and help in other ways, but demanding that we resolve every issue that you run into is not the right approach Schott. You started a thread related to ShareASale Tracking Codes. If you would like to receive additional assistance from us, please respond to that thread.

See: http://www.s2member.com/forums/topic/shareasale-integration-not-working/#post-39309

---

Example of a valid request for support (posted by you).

s2 Shortcode Confilcts
http://www.s2member.com/forums/topic/s2-shortcode-confilcts/

Thanks so much Bruce!
We’ll separate the shortcodes, like two siblings in the backseat of a car. :)

Examples of requests that fall outside the scope of our support service.

Posted by Schott Taylor
http://www.s2member.com/forums/topic/someone-to-help-build-a-landing-page-funnel/

Posted by Schott Taylor
http://www.s2member.com/forums/topic/s2member-sqeeze-page/