Paying Members still listed as 'Subscribers'?

Hi,

S2member is still working great for the most part. Thanks!

One problem.

Three people have signed up and paid but their accounts have not upgraded from ‘subscriber’. The payment went through fine and they have not suspended their payments but they cannot see premium content.

This is weird because others signed up before them and after them and even between the three I am having trouble with but they had no problem.

Any ideas? What would happen if I just manually upgrade them? Would their payments still go through in a month?

Thanks in advance.

Thanks for reporting this important issue.

Three people have signed up and paid but their accounts have not upgraded from ‘subscriber’. The payment went through fine and they have not suspended their payments but they cannot see premium content.

I will assume that you’re running with the PayPal payment gateway?

I suggest that you enable s2Member’s PayPal IPN logging routines, so you can find out why post-processing is failing on your installation (that’s what this sounds like to me). If you have further trouble, please post your log files privately for us to review with you.

See: Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging

What would happen if I just manually upgrade them? Would their payments still go through in a month?

Yes, billing is handled by your payment gateway, and on-site access is handled by s2Member. So upgrading them manually will grant them access on-site, without modifying any billing agreement that you already have with these customers. Please edit the User in WordPress® and change their “Role” to a Membership Level.