SOS: All members locked out from Downloads

Hi guys,

Having a little emergency. All of my members are locked out from downloading, including admin priveledges. When we click to download, it takes us to the payment options page instead of downloading.

I’m not sure where to start. The site is SermonGear.com, and I don’t see anything out of the ordinary, and nothing but recent update for S2 has occurred.

If you can offer any advice, I’d be most grateful.
Jordan

SermonGear.com

• This topic was modified 3 years, 11 months ago by  Jordan Mederich.

To update this, you can test downloads using these credentials:

USER: pmichel
PASS: smile1

Try on this page: http://sermongear.com/portfolio/shine-announcement-template/

The same thing happens on all pages. Only the .WMV video files cues S2M for the download, all other download buttons bring up the sign up page, as if they’re not signed in or have permission. (.zip, MP4, MP3 all are denied)

I would REALLY appreciate help with this, before the weekend.

Thanks,
Jordan

• This reply was modified 3 years, 11 months ago by  Jordan Mederich.

Jordan,

Could you please try these common troubleshooting tips, see if anything helps:
Knowledge Base » Common Troubleshooting Tips