Thanks Raam,
I tried disabling the Shortcodes Ultimate plugin, but it still doesnt work. We tried looking into the javascript problem, our developers said there is no issue with the theme. The thing is, the only place this upgrade page doesnt work is on our live site.
Our developers have it working on their servers with no issues. We also have a staging area, where we test our site located at
ftbt.staging.wpengine.com
You can use the same login info that i gave you to look at it.
Its basically a copy of our site and the upgrade page works fine there, even with shortcodes ultimate running. But when you go to our live site, the upgrade page does not work. The only difference between the staging and the live site is that the live site is HTTPS and the staging is not. Our hosting service tried it with http, still didnt work. Our developers tried it with HTTPS on their server and it did work fine. Which leads us to believe its an issue with our hosting, but our hosting service says there is nothing different between the staging and live, but how does it work on the staging? This one seems to have everyone stumped.
If its a javascript issue, does that mean the conflict is only on that page? How can we find out where the conflict is? I’m not exactly sure how all that works. Thanks for the help!