503 error for 1 customer

This topic contains 2 replies, has 2 voices. Last updated by Bruce 3 years, 6 months ago.

Topic Author	Topic
Posted: Friday Jun 21st, 2013 at 11:24 am #52340
Grant Kantsios Username: sjolietanning
I have one customer that has attempted to log in and this is the error that they are receiving: 503: Service Temporarily Unavailable Too many IP addresses accessing one secure area! Please contact Support if you need assistance. I reset their password and even tried to log in myself, and I get the same error. With any other user I can log in with no issues. I even tried to delete/reset IP permissions with no luck. Any advice? Thank you in advance for your time.

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Author	Replies
Posted: Friday Jun 21st, 2013 at 11:27 am #52341
Grant Kantsios Username: sjolietanning
I reset the IP restriction logs and it seems to work. Is this ok to clear the logs on a regular basis?
Posted: Friday Jun 21st, 2013 at 11:12 pm #52359
Bruce Username: Bruce
I reset the IP restriction logs and it seems to work. Is this ok to clear the logs on a regular basis? It is okay to clear these logs every once in awhile when you need to, but it shouldn’t be necessary. If you want to keep this error from popping up as often, you should change the settings here: Dashboard -› s2Member® -› Restriction Options -› Unique IP Access Restrictions

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