admin can't access member pages

Hi,

When I’m logged in as admin, I’m currently unable to access pages with the membership level restriction. Instead, I keep getting sent to the purchase page. I don’t remember this ever happening before. Can you let me know how to fix this?

Thank you.

Hello Jane,

Could you please try these common troubleshooting tips:
Knowledge Base » Common Troubleshooting Tips

– Eduan

Thanks for the reply, I just deactivated every plugin except s2member and also tried a default theme but no improvements. However, in case it’s of importance, I wanted to mention that when I am logged in as admin, I am able to accessthe login welcome page homepage which it says is automatically protected by S2member. However, what I can’t access are page links that include the manually placed page level restriction setting. Does this extra info lead to any other insights about the problem? Right now I’m lost as to how to proceed since I’m not seeing signs leading to the other troubleshooting factors mentioned in the link provided and the last thing I want to do uninstall s2member and lose the settings that are in place.

It would be great to hear what you suggest from here.

Thank you.

OK so the problem at hand is that even if you’re an admin user s2Member is redirecting you to the membership options page, correct?

If that’s the case then I can’t think of anything else besides a conflict somewhere or the account not actually being an admin… The fact that you can access the login welcome page is another thing pointing to that possibility.

Could you make 100% sure that the account you’re using is actually an account with the admin role assigned?

– Eduan