All new members are set to Subscriber

New paid members are being set to “subscriber” level rather than their correct s2Member level. I don’t see what I’m missing.

Membership options page: http://janbella.com/membership-levels/

Button code for level 2:

[s2Member-PayPal-Button level="2" ccaps="" desc="Live Trade Desk / Your key to the Janbella Live Trade Desk" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="janbella.com" ta="0" tp="14" tt="D" ra="99.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="http://janbella.com/wp-content/uploads/2013/02/sign_up_button3.png" output="button" /]

Button code for level 3:

[s2Member-PayPal-Button level="3" ccaps="" desc="Pro Trader / Your key to the Janbella Live Trade Desk" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="janbella.com" ta="0" tp="7" tt="D" ra="149.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="http://JANBELLA.COM/wp-content/uploads//2013/02/sign_up_button_small.jpg" output="button" /]

paypal-ipn.log entries from the last few days:

[Removed Because of Sensitive Data]

• This topic was modified 3 years, 9 months ago by  Bruce. Reason: Formatting logs
• This topic was modified 3 years, 9 months ago by  Bruce. Reason: Removed Sensitive Logs

Thank you for your inquiry.

Are you using PayPal Pro Forms, or PayPal Buttons?

According to your logs, you’re running s2Member v130214, could you please update your version of s2Member?

Hi Bruce,

I upgrade to the latest version and I still have the same problem. All users are set to Subscriber instead of their proper membership level. We are using Paypal buttons not forms. You can see the buttons here: http://janbella.com/membership-levels

Here are entries from my paypal-ipn.log for the last couple of days:

[Removed Because of Sensitive Data]

Thanks for the information.

I removed your logs because they contained sensitive data, but all of the entries seemed to check out. Do you mind sending us your PayPal Return/PDT logs through Private Contact Form so we can take a look at those, though?

See: s2Member® » Private Contact Form

I have the identical issue that this person experienced with my new S2Member installation. It interfaces with PayPal via FORM not button and then it just sets the user to subscriber.

Can you tell me how you solved this previous issue?

My direct email is keith@trunorthglobal.com

I have the identical issue that this person experienced with my new S2Member installation. It interfaces with PayPal via FORM not button and then it just sets the user to subscriber.

We never received any details from this s2Member User, and I’m unaware of if/how he resolved his issue. If you’re having a similar issue, please start a new topic including the version of WordPress and s2Member you’re using and the issue and we’ll help debug this for you. :-)