Authorize.net new signups not working

When users go through my authorize.net signup forms they are able to complete the transaction with no errors, register for a wordpress account and the payment is approved by authorize.net but their accounts have a “free subscriber” role instead of the level 2 role they should have after signing up.

The odd thing is that when I view their profile in the wordpress dashboard all the payment information is there: processor is “authorize.net”, even their billing profile id is there.

I checked the IPN logs for a recent case of this and saw this at the bottom:

‘s2member_log’ =>
array (
0 => ‘IPN received on: Fri Dec 7, 2012 6:15:16 pm UTC’,
1 => ‘s2Member POST vars verified with Authorize.Net®.’,
2 => ‘Ignoring this IPN. The transaction does NOT require any action on the part of s2Member.’,
)

Please help!

Hi Mark,

Within s2Member’s Authorize.net processes this happens when Authorize.Net does not send all data that is required to complete the processes s2Member needs to do. This usually happens when Authorize.Net’s IPN is set up incorrectly, but it can be caused by a server conflict.

Try going through these Knowledge Base » Common Troubleshooting Tips, and running this Server Check Tool on your server.

I have verified that my authorize.net IPN settings are setup exactly according to the “Authorize.net SP/IPN Integration” as set forth in the S2Member plugin.

I also went through the link you sent me and tried the server check file you recommended and got this:

“No issues. Your server configuration looks great!”

What else can we do? This is a major problem to our business.

What do the log entries from the other files (including the ones with “paypal” in the names) say for that transaction with the problem?

Do you have the latest version of s2Member installed?

The Paypal IPN log reads:

‘s2member_log’ =>
array (
0 => ‘IPN received on: Mon Dec 10, 2012 6:54:36 pm UTC’,
1 => ‘s2Member POST vars verified with a Proxy Key’,
2 => ‘s2Member originating domain ( `$_SERVER[“HTTP_HOST”]` ) validated.’,
3 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ).’,
4 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.’,
5 => ‘Signup Confirmation Email sent to: “test tester” .’,
6 => ‘Signup Notification URLs have been processed.’,
7 => ‘Signup Notification Emails have been processed.’,
8 => ‘Storing Signup Tracking Codes into a Transient Queue. These will be processed on-site.’,
9 => ‘User exists. Handling `payment` for Subscription via ( `subscr-signup-as-subscr-payment` ).’,
10 => ‘Payment Notification URLs have been processed.’,
11 => ‘Payment Notification Emails have been processed.’,
12 => ‘Storing IPN signup vars now. These are associated with a User\’s account record; for future reference.’,
)

I have the latest versions of all plugins (including s2member) and wordpress installed.

• This reply was modified 4 years ago by  Mark.

Thanks.

I’d like to try reproducing what you explained in the opening post. Could you please create a page, protected with a password so others don’t get access to it by mistake, and put your pro-form there with the amount changed to just 1 cent? Then send me the site info and the URL to that page with the password, so I can do a test purchase and take a look at the log entries created from it. s2Member® » Private Contact Form

Thanks!

*sent*

Thanks Mark. I did the test purchase and could login. I don’t know what level I have, and didn’t see the logs either, since I don’t have dashboard or FTP access. Could you tell me what level my account “clavaque” is and post here from all the logs the entries for this transaction? (x’ing out any private info, please.)

Your account has the free “subscriber” level. All the transaction data was recorded in the s2Member Configuration & Profile Fields of your user profile including:

Paid Subscr. Gateway: [?]
Paid Subscr. ID: [?]
Custom Value: [?]
Registration IP: [?]
Custom Capabilities: [?]

etc.

Here is ‘authnet-ipn.log’:

PHP v5.3.5 :: WordPress® v3.4.2 :: s2Member® v121204 :: s2Member® Pro v121204
Memory 35.86 MB :: Real Memory 41.25 MB :: Peak Memory 35.91 MB :: Real Peak Memory 41.25 MB
piphut.com/?s2member_pro_authnet_notify=1
User-Agent:
array (
‘x_response_code’ => ‘1’,
‘x_response_reason_code’ => ‘1’,
‘x_response_reason_text’ => ‘This transaction has been approved.’,
‘x_avs_code’ => ‘S’,
‘x_auth_code’ => ‘062388’,
‘x_trans_id’ => ‘4857086758’,
‘x_method’ => ‘CC’,
‘x_card_type’ => ‘MasterCard’,
‘x_account_number’ => ‘XXXXXXXX’,
‘x_first_name’ => ‘Cristian’,
‘x_last_name’ => ‘xxx’,
‘x_company’ => ”,
‘x_address’ => ‘XXXXX’,
‘x_city’ => ‘XXXXX’,
‘x_state’ => ‘XX’,
‘x_zip’ => ‘XXXXXXX’,
‘x_country’ => ‘US’,
‘x_phone’ => ”,
‘x_fax’ => ”,
‘x_email’ => ‘XXXXX@websharks-inc.com’,
‘x_invoice_num’ => ‘s2-50c88aae9b7a0’,
‘x_description’ => ‘COUPON 100% off. ( Now: $0.01 / monthly ) ~ ORIGINALLY: PRO Access – $97 / Monthly’,
‘x_type’ => ‘auth_capture’,
‘x_cust_id’ => ”,
‘x_ship_to_first_name’ => ”,
‘x_ship_to_last_name’ => ”,
‘x_ship_to_company’ => ”,
‘x_ship_to_address’ => ”,
‘x_ship_to_city’ => ”,
‘x_ship_to_state’ => ”,
‘x_ship_to_zip’ => ”,
‘x_ship_to_country’ => ”,
‘x_amount’ => ‘0.01’,
‘x_tax’ => ‘0.00’,
‘x_duty’ => ‘0.00’,
‘x_freight’ => ‘0.00’,
‘x_tax_exempt’ => ‘FALSE’,
‘x_po_num’ => ”,
‘x_MD5_Hash’ => ‘xxx’,
‘x_cvv2_resp_code’ => ‘M’,
‘x_cavv_response’ => ”,
‘x_test_request’ => ‘false’,
‘s2_initial_payment’ => ‘1’,
‘s2_invoice’ => ‘2’,
‘s2_custom’ => ‘piphut.com’,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Wed Dec 12, 2012 1:46:24 pm UTC’,
1 => ‘s2Member POST vars verified with Authorize.Net®.’,
2 => ‘Ignoring this IPN. The transaction does NOT require any action on the part of s2Member.’,
),
)

Here is the paypal-ipn.log:

PHP v5.3.5 :: WordPress® v3.4.2 :: s2Member® v121204 :: s2Member® Pro v121204
Memory 42.76 MB :: Real Memory 49.25 MB :: Peak Memory 42.90 MB :: Real Peak Memory 49.25 MB
piphut.com/?s2member_paypal_notify=1&s2member_paypal_proxy=authnet&s2member_paypal_proxy_use=pro-emails,subscr-signup-as-subscr-payment&s2member_paypal_proxy_verification=e017b5306bbb5ed0818091220410e749&s2member_paypal_proxy_return_url=
User-Agent: WordPress/3.4.2; https://piphut.com
array (
‘txn_type’ => ‘subscr_signup’,
‘subscr_id’ => ‘15277621’,
‘custom’ => ‘piphut.com’,
‘txn_id’ => ‘4857086758’,
‘period1’ => ‘0 D’,
‘period3’ => ‘1 M’,
‘mc_amount1’ => ‘0.00’,
‘mc_amount3’ => ‘0.01’,
‘mc_gross’ => ‘0.01’,
‘mc_currency’ => ‘USD’,
‘tax’ => ‘0.00’,
‘recurring’ => ‘0.01’,
‘payer_email’ => ‘xxx@websharks-inc.com’,
‘first_name’ => ‘Cristian’,
‘last_name’ => ‘xxx’,
‘option_name1’ => ‘Originating Domain’,
‘option_selection1’ => ‘piphut.com’,
‘option_name2’ => ‘Customer IP Address’,
‘option_selection2’ => ‘189.226.xxx’,
‘item_name’ => ‘COUPON 100% off. ( Now: $0.01 / monthly ) ~ ORIGINALLY: PRO Access – $97 / Monthly’,
‘item_number’ => ‘2’,
‘proxy_verified’ => ‘authnet’,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Wed Dec 12, 2012 1:46:27 pm UTC’,
1 => ‘s2Member POST vars verified with a Proxy Key’,
2 => ‘s2Member originating domain ( `$_SERVER[“HTTP_HOST”]` ) validated.’,
3 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ).’,
4 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.’,
5 => ‘Signup Confirmation Email sent to: “Cristian xxx” .’,
6 => ‘Signup Notification URLs have been processed.’,
7 => ‘Signup Notification Emails have been processed.’,
8 => ‘Storing Signup Tracking Codes into a Transient Queue. These will be processed on-site.’,
9 => ‘User exists. Handling `payment` for Subscription via ( `subscr-signup-as-subscr-payment` ).’,
10 => ‘Payment Notification URLs have been processed.’,
11 => ‘Payment Notification Emails have been processed.’,
12 => ‘Storing IPN signup vars now. These are associated with a User\’s account record; for future reference.’,
),
‘subscr_gateway’ => ‘authnet’,
‘eotper’ => NULL,
‘ccaps’ => NULL,
‘level’ => ‘2’,
‘ip’ => ‘189.226.xxx’,
‘initial_term’ => ‘0 D’,
‘initial’ => ‘0.01’,
‘regular’ => ‘0.01’,
‘regular_term’ => ‘1 M’,
‘s2member_paypal_proxy’ => ‘authnet’,
‘s2member_paypal_proxy_use’ => ‘pro-emails,subscr-signup-as-subscr-payment’,
‘s2member_paypal_proxy_verification’ => ‘e017b5306bbb5ed0818091220410e749’,
)

I can create an admin account for you if you need to look deeper. Thank you for the help.. as you can imagine this is a big inconvenience for new signups and it is delaying a promotional campaign we are looking to run.

Thanks,

Mark

• This reply was modified 4 years ago by  Mark.

Thanks Mark. Yes, please send me the login for the dashboard and FTP. s2Member® » Private Contact Form

Did you do the troubleshooting tests Bruce pointed you to? Knowledge Base » Common Troubleshooting Tips. You confirmed using the server check tool, but I realize now that you dikn’t mention the other tests. If you haven’t, could you please do them? Thanks!

Thanks for your help Cristián but I fixed it. This turned out to be such a simple fix but I hope it helps someone else. Basically my shortcode was missing rrt=”” . That’s it.

Shortcode before:

[s2Member-Pro-AuthNet-Form level="2" ccaps="" desc="" cc="USD" custom="domain.com" ta="0" tp="0" tt="D" ra="97.00" rp="1" rt="M" rr="1" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="1" default_country_code="US" captcha="0" /]

Shortcode after:

[s2Member-Pro-AuthNet-Form level="2" ccaps="" desc="" cc="USD" custom="domain.com" ta="0" tp="0" tt="D" ra="97.00" rp="1" rt="M" rr="1" rrt="" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="1" default_country_code="US" captcha="0" /]

Again, I hope this helps someone else.

Oh, I see! Thanks so much for the update. I’m very glad you sorted it out. :)