Auto upgrade of Pro fails

The auto upgrade fails with the message “Upgrade failed. Connection failed ( please try again ).” Retrying does no good.

download the zip, unzip it on your hard disk and FTP it to your server.
The content of the zip should be in the http://www.YourDomain.com/wp-content/plugins/s2member-pro folder
MIND YOU, take care that you DO NOT have a s2member-pro folder as a subfolder of the s2member-pro folder in the plugins folder.

HTH

That was easy. Thanks.

OK, I just upgraded to V130213 and the same problem happened again with the same solution. Seems like something that does not get updated automatically needs to be updated and using the latest zip file doesn’t do it. Of course I can keep doing this but I’d like to repair the problem instead. Any suggestions??

Thanks for reporting this important issue.

What are the permissions set to on your /wp-content/ directory please?
What are the permissions set to on your /wp-content/plugins/ directory?
What are the permissions set to on your /wp-content/plugins/s2member-pro/ directory?

So far I’ve been unable to reproduce this, but if we duplicate your permission structure, perhaps we can get to the bottom of this. Also, who is your hosting provider please? Thanks!

The permissions on those directories are all 0755. My provider is site5.com. I have another site on a different server with them also using s2member and it updates fine. I just tried to update to v130214 and it failed. I have not yet updated the s2member-pro files manually if there is anything you want to look at. I can leave it like that for a while.

Thanks for your reply :-)

Thank you. If you would like to submit a Dashboard login for me, I will run diagnostics for you. I just tried to reproduce this locally but I was unable to. If we can run diagnostics, perhaps we can tell you more. Please see: s2Member® » Private Contact Form

info is on the way via private contact

Details received. Thank you!

So this site is live, correct? Also, I see this site is already running the latest release of s2Member. Did you update this manually I presume? Thanks! I just want to get a handle on things before we attempt any tests for you.

yes, site is live but not used very much – a small club. Yes, had to update manually because login went away without pro.

got a message that server would be rebooted tonight some time – just a heads up.

Thanks for your reply :-)

We’re going to run some tests now. Please stand by for a second notification that we have completed the tests.

Thanks for your patience.

Testing completed. Your installation remains up-to-date.

We discovered a connection issue on your server. It appears that your server has a firewall or a possible misconfiguration that is preventing outbound connections to our update server at: http://www.s2member.com. All attempts to make an HTTP connection from your server to http://www.s2member.com fail with timeouts.

'url' => 'http://www.s2member.com/?s2_pro_upgrade%5Busername%5D=xxxxxxxx&s2_pro_upgrade%5Bpassword%5D=xxxxxxxx&s2_pro_upgrade%5Bversion%5D=130213',
'response' => 
WP_Error::__set_state(array(
   'errors' => 
  array (
    'http_request_failed' => 
    array (
      0 => 'connect() timed out!',
    ),
  ),
   'error_data' => 
  array (
  ),
)),

You will need to contact your hosting company about this please.

Thank you. I will contact them.

Here is Site5.com’s reply:
It appears that the server swain is blocked by s2member.com:

root@swain [~]# telnet s2member.com 80
Trying 199.168.174.42…
^C
root@swain [~]# host s2member.com
s2member.com has address 199.168.174.42
root@swain [~]# csf -g 199.168.174.42

Chain num pkts bytes target prot opt in out source destination
No matches found for 199.168.174.42 in iptables

If I connect from another server, it works just fine:

[cselzer@core ~]$ telnet 199.168.174.42 80
Trying 199.168.174.42…
Connected to 199.168.174.42 (199.168.174.42).
Escape character is ‘^]’.

I recommend that you contact s2member to see if they might have placed a block?

Thanks for the follow-up :-)

What is your server’s IP address please? I will verify this with FireHost® (our hosting company).

IP is 50.22.11.31 – again, thanks for your help and patience

Thanks for the follow-up :-)

We have a request in for this to be investigated. I’ll follow-up as soon as I hear back :-)

I ran your Server Scan program and it reported a checksum error “Warning[WARNING] Plugin Directory Checksum (s2member-pro)”. I uploaded a completely new s2member-pro folder and now the checksum error is gone but I don’t know if it will make any difference to the automatic update. Maybe some kind of security issue? I do use Filezilla.