Cancellation button problem

Hi,

The Paypal cancellation button (unsubscribe) with paypal is not quite working correctly. what it did was refund the $29.95 initial payment and end term right away. What it should do is leave original payment alone and then simply stop recurring billing right? what could wrong?

thanks!

Hi Jeremy.

I’ll email Jason to ask about that, since I’d assume the same you said. Knowing PayPal, though, I wouldn’t be too surprised if what you experienced is their expected behavior.

This is all on their side, s2Member just gives a link to go cancel, but nothing else. You should ask PayPal support about it, to confirm if that’s the expected behavior.

Thanks for the heads up on this thread.

What was the original payment for exactly?
Was it for X number of days/weeks/months/years?
Was that initial term completed prior to the cancellation taking place?
If you can post the original s2Member PayPal Button Shortcode the customer used to purchase, that would be great.