Cancelled Subscription in PP/Can't Login

I am changing the revenue model of my S2Member Pro website. Going from a paid site to a new free site. I went into Paypal yesterday and cancelled all of the recurring subscriptions. Now it appears those members cannot login with their current username and password to the current site for the balance of their paid subscriptions. Did I do something wrong? Is there anyway to fix this without have to re-establish new accounts for them by hand?

Thank you for reporting this important issue.

It sounds like you have s2Member set up to delete users in your Automatic End of Term options. When you cancelled your User’s subscriptions, and refunded them their accounts would have been deleted. This is the expected functionality here, to keep Users from being able to access your website after you manually revoked access via PayPal.

Unfortunately now that this has happened, there is no way to recover your Users unless you have them backed up in an Export file. You will need to manually recreate accounts for Users that have lost access.

That’s not the case. The Paypal Options > Automatic EOT > Membership EOT Behavior is set to demote, not delete.