Cancelling Subscription (used Paypal)

I tried a test sign up to my s2member-powered website using a Paypal account, after a couple small issues I was able to sign up.

When I went to cancel my subscription, it took me to my Paypal account where it said I didn’t have any subscriptions to nick@rentthefarm.com (my Paypal sign-in on the account linked to S2member). In my Paypal account, it said I had paid RentTheFarm LLC (the business associated w/ my Paypal account that’s linked to S2member).

Are my users going to have problems cancelling their memberships if they’ve paid using their paypal accounts?

Hi Dean.

No, the user can see in his PayPal account the active subscriptions and manage them. The cancellation button s2Member provides, just links to where the user can manage that specific subscription, to make it easier for him to find it.

You used the same paypal account to pay and get the payment? Have you tried paying with a different PayPal account than the one that’s receiving the payment?

I successfully initiated two transactions from my personal account (not the business account linked to S2member). I received both payments in my business Paypal account, but in my personal account it says I have no subscription or recurring payment plans.

Can anyone help me?

Hmm… That’s very odd.

If you go to the test account your registered after subscribing, does it have a PayPal subscr. ID?

Do you have the log entries for the transaction? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]