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Cancelling Subscriptions

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This topic contains 2 replies, has 2 voices. Last updated by  Hamid 3 years, 11 months ago.

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Posted: Tuesday Jan 22nd, 2013 at 2:01 pm #38995
JD Duran
Username: jdduran30

Hey,

This may seem like an easy one, but I can’t find it in the forum or in the plugin, and maybe I’m blind but if a customer emails me and wants to cancel their subscription, how do I do that?

Thanks!

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Posted: Wednesday Jan 23rd, 2013 at 1:02 pm #39190
JD Duran
Username: jdduran30

Hello???

JD
Posted: Wednesday Jan 23rd, 2013 at 2:12 pm #39202
Hamid
Username: zawiyaprojects

Hello JD

Are you talking about canceling the recurring payments? If so, I remember reading something about this in this forum.

Go to your Dashboard >> S2Member >> PayPal Pro-Forms >> Paypal Pro Billing Cancellation Forms

Basically it says you should supply your members with a cancellation form by using the shortcode:

[s2Member-Pro-PayPal-Form cancel="1" desc="This will cancel your account. Are you sure?" captcha="0" /]

s2member takes care of the rest (behind the scenes) once the form is submitted.

Hamid
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