Can't Upgrade to s2members Pro

I downloaded s2member pro and now having problems updated it on my site. I unzipped the file, useing filezilla to load it in my plugin. The folder shows up, but the members consul will not update to a pro module

Hello Duane,

Could you please share the folder structure of the /wp-content/plugins folder?

Also please check these installation instructions for the pro version: s2Member® » Pro » Install/Upgrade Instructions

– Eduan

I followed the directions on the page. I also tried to delete the file and re install it.

Where to send the file to you at? This is my first time building a website so please bare with me

/wp-content/plugins/s2member-pro

Can you confirm there’s not another s2member-pro folder under /wp-content/plugins/s2member-pro. Sometimes they get nested in the unzipping process. :)

Also do you have the free version installed as well? Remember the pro version is an upgrade, it requires the free version to be installed first. :)

– Eduan

Yes I have s2member framework. I deleted and re-added to make sure it is the latest. My wordpress software is up to date. Under the /wp-content/plugins/s2member-pro there are 3 folders. Images, includes, and licensing

Hmm then I’m not sure what the issue could be since stuff seems to look correctly…

Could you please try these common trouble shooting tips: Knowledge Base » Common Troubleshooting Tips

– Eduan

I performed all the test and no change yet. Here are the result from the test
Server Scan By: s2Member®

No issues. Your server configuration looks great!

Pass[PASS] PHP Version
You are currently running PHP 5.3.26 (which is fine). Minimum required version is: 5.2.
Pass[PASS] WordPress® Version
You are currently running WordPress® 3.5.2 (which is fine). Minimum required version is: 3.3
Pass[PASS] Multibyte String Extension
The mbstring extension is installed. Your server supports UTF-8 character conversion.
Pass[PASS] ZLib Extension (GZIP)
The zlib extension is installed. Your server supports GZIP compression.
Pass[PASS] Default Hash Extension
The Hash extension is installed. Comes with every installation of PHP. Your server supports message digests.
Pass[PASS] Default XML Parser Extension
The XML Parser extension is installed. Comes with every installation of PHP. Your server supports XML parsing.
Pass[PASS] Default libXML Extension
The libXML extension is installed. Comes with every installation of PHP. Your server supports this important dependency.
Pass[PASS] Default Simple XML Extension
The Simple XML extension is installed. Comes with every installation of PHP. Your server can convert XML into PHP objects.
Pass[PASS] Default XML Reader Extension
The XML Reader extension is installed. Comes with every installation of PHP. Your server has the ability to read XML documents.
Pass[PASS] Default XML Writer Extension
The XML Writer extension is installed. Comes with every installation of PHP. Your server has the ability to write XML documents.
Pass[PASS] Default DOM Extension
The DOM extension is installed. Comes with every installation of PHP. Your server supports XML document traversal.
Pass[PASS] Default Sessions Extension
The Sessions extension is installed. Comes with every installation of PHP. Your server allows read/write access to session data.
Pass[PASS] MySQL Database Extension
The MySQL extension is installed. Your server supports MySQL database communication.
Pass[PASS] Mcrypt/Encryption Extension
The Mcrypt extension is installed. Your server supports advanced data encryption.
Pass[PASS] Default JSON Extension
The JSON extension is installed. Comes with every installation of PHP. Your server supports JavaScript object notation.
Pass[PASS] GD Image Extension (JPEG/PNG/FreeType)
The GD Image extension is installed. Your server supports dynamic image creation.
Pass[PASS] Default Fileinfo Extension
The Fileinfo extension is installed. Comes with every installation of PHP 5.3+. Your server supports MIME type detection.
Pass[PASS] Default Ctype Extension
The Ctype extension is installed. Comes with every installation of PHP. Your server supports character class detection.
Pass[PASS] PHP eval() Function
The eval() function is available.
Pass[PASS] PHP ini_get() Function
The ini_get() function is available.
Pass[PASS] PHP Short Open Tag: < ?
You are currently running PHP v5.3.26, with short_open_tag=on. So you're good here.
Pass[PASS] PHP Echo Tag:
You are currently running PHP v5.3.26, with short_open_tag=on. Support for PHP echo tags () is enabled.
Pass[PASS] cURL Extension w/ SSL Support
The cURL extension for remote communication via PHP is available (and the OpenSSL extension for PHP is enabled).
Pass[PASS] cURL Extension w/ SSL Support (connection test)
The cURL extension for remote communication via PHP is available (and the OpenSSL extension for PHP is enabled). Test HTTPS connection to: https://www.websharks-inc.com/robots.txt succeeded.
Pass[PASS] cURL Extension (localhost connection test)
The cURL extension for remote communication via PHP is available (and the OpenSSL extension for PHP is enabled). Test HTTP connection to localhost: http://jafaserv.net succeeded.
Pass[PASS] INI fopen() URL w/ SSL Support
The setting allow_url_fopen is on in your php.ini file (and the OpenSSL extension for PHP is enabled).
Pass[PASS] INI fopen() URL w/ SSL Support (connection test)
The setting allow_url_fopen is on in your php.ini file (and the OpenSSL extension for PHP is enabled). Test HTTPS connection to: https://www.websharks-inc.com/robots.txt succeeded.
Pass[PASS] INI fopen() URL (localhost connection test)
The setting allow_url_fopen is on in your php.ini file (and the OpenSSL extension for PHP is enabled). Test HTTP connection to localhost: http://jafaserv.net succeeded.
Pass[PASS] OpenSSL Extension With openssl_sign()
The OpenSSL extension is installed, and PHP function openssl_sign() is available.
Pass[PASS] Temporary Files Directory
A readable/writable temporary files directory was found here: /var/tmp
Pass[PASS] $_SERVER[‘DOCUMENT_ROOT’]
Your server reports this value: /home1/jafaserv/public_html
Pass[PASS] $_SERVER[‘HTTP_HOST’]
Your server reports this value: jafaserv.net
Pass[PASS] $_SERVER[‘REQUEST_URI’]
Your server reports this value: /docs/s2scanner/s2-server-scanner.php
Pass[PASS] $_SERVER[‘REMOTE_ADDR’]
Your server reports this value: 24.189.45.91
Pass[PASS] $_SERVER[‘HTTP_USER_AGENT’]
Your server reports this value: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36
Pass[PASS] $_SERVER[‘SERVER_ADDR’]
Your server reports this value: 66.147.244.206
Pass[PASS] Plugin Directory Checksum (s2member)
Scanned all directories and files in the following plugin directory: /home1/jafaserv/public_html/wp-content/plugins/s2member. The checksum for this plugin directory (4a206d6b3eba4c0a8d51bed207aac656), matches up with the official release of this plugin (4a206d6b3eba4c0a8d51bed207aac656).
Pass[PASS] Plugin Directory Checksum (s2member-pro)
Scanned all directories and files in the following plugin directory: /home1/jafaserv/public_html/wp-content/plugins/s2member-pro. The checksum for this plugin directory (fc731d6c85c04cc6f8dde18ebacc4f18), matches up with the official release of this plugin (fc731d6c85c04cc6f8dde18ebacc4f18).
Pass[PASS] WordPress® Memory Limit
Your WordPress® memory limit (WP_MEMORY_LIMIT in /wp-config.php, or by default), is set to: 64M
Pass[PASS] WordPress® MAX Memory Limit
Your WordPress® MAX memory limit (WP_MAX_MEMORY_LIMIT in /wp-config.php, or by default), is set to: 256M
Pass[PASS] WordPress® External HTTP Requests
Your WordPress® External HTTP Requests (WP_HTTP_BLOCK_EXTERNAL in /wp-config.php, or by default), is set to: FALSE
Pass[PASS] WordPress® DB Charset
Your WordPress® database charset (DB_CHARSET in /wp-config.php, or by default), is set to: utf8
Pass[PASS] WordPress® DB Collation
Your WordPress® database collation (DB_COLLATE in /wp-config.php, or by default), is set to: an empty string
Pass[PASS] WordPress® Character Encoding
Your WordPress® installation is operating with UTF-8 encoding, under: WordPress -› Settings -› Reading -› Encoding.
Pass[PASS] WordPress® Debugging Mode
Your WordPress® installation is NOT running in debugging mode (WP_DEBUG in /wp-config.php, or by default), is NOT set to TRUE.

Hmm… Then I’m not sure what the problem could be…

Could you try uninstalling s2Member, and then installing it again? Free version included of course.

Make sure to have deactivation safeguards installed (under Dashboard -› s2Member® -› General Options -› Deactivation Safeguards).

– Eduan

yes I tried that option on day one. That did not work. I loaded the framework from wordpress plugins section and then I tried downloading via filezilla on the wordpress. For some reason my framework won’t update to pro. I clicked on s2members in the plugin in section and hit update to see if that would change it into pro.

Your server scanner had a warning about your s2member-pro directory not passing the checksum test, and recommending that you reupload it. So I did it for you and it shows up in your WP Admin now.

I just sign into word-press and it is still showing s2members frame work and not s2mmebers pro. What steps do i have to take now since you reloaded it for me?

sorry. I have it now. Thank you

Great. :)

Cristián. You fixed my S2mebers pro 5 days day. Now S2Members won’t automatically update new members on to my site after they sign up using CCbills. Ccbills Reps login into my site and they said all the settings are fine and for me to contact you to see what the issue might be.

~ AUTO-GENERATED NOTICE TO SUPPORT REPS

Action taken: I posted a private contact form and referenced this Topic.

Now S2Members won’t automatically update new members on to my site after they sign up using CCbills.

When you say “now”, you mean it was working the first days? Or do you mean that they pay and then it doesn’t show in their account?

Are these existing accounts upgrading? If so, they have to be logged in to the account when loading the page with the ccBill button created with s2Member’s shortcode for it.

If new signups, do they accept cookies from your site, or are they using the signup link they get in the Signup Confirmation email? [hilite path]Dashboard -› s2Member® -› ccBill® Options -› Signup Confirmation Email[/hilite]

Have you done test purchases yourself to see that this works before selling to your customers? You can do 1 cent purchases for your tests, if ccBill allows it.

Also, please keep logging enabled during the testing phase, so we get more information. [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]