Card Icons are missing in registration form

I’m sorry in advance for my bad english.
As title say, in my registration (pro) page are missing the cards icons.
This is the page: http://www.orangeindicator.com/?page_id=204

I’d tried to deactivate all my plugins, one by one, but nothing.
I’d tried also to deactivate and change my theme replacing it with many others, but nothing…
Do you have other ideas?

Many Thanks,
Daniele

Thank you for reporting this important issue.

It appears that your server is throwing a 500 error when it attempts to get the CSS/JavaScript for the Pro Forms. Please delete the /s2member/ and /s2member-pro/ directories in your Plugins directory via FTP, and reinstall s2Member and s2Member Pro. Make sure that you have your Deactivation Safeguards enabled.

See: Dashboard -› s2Member® -› General Options -› Deactivation Safeguards

Let us know if problems persist after you have done that.

Thank you for the help, Bruce.

I’d tried your way but it doesn’t works, again.
I’d also tried to download again both directories.
I confirm that Deactivation Safeguards was enabled and that I had erased that directories via FTP.
Just I think it’s weird that in the new installation all my old settings was remained. I hadn’t re-setting anything because all my old settings was ok.

I’d tried to disable the sidebar too.

As you can see, Java is working well in the rest of pages: http://www.orangeindicator.com/?page_id=186

Thanks for the follow-up.

The only other issue I’ve seen cause this issue are invalid permissions on the s2member-o.php file (or the s2member directory), or having weird Mod Security rules.

See: Knowledge Base » Mod Security, Random 503/403 Errors

I would suggest first checking your directory and file’s permissions, and ensuring that they are set to 644. If problems persist, let us know.

File permission is set to 644, but directory permission (the s2Member directory) is set to 755.
When I change in 644, my wordpress dashboard lose the plugin.

Then I add this string in .htaccess, in the main directory:

<IfModule mod_security.c>
 SecFilterEngine Off
 SecFilterScanPOST Off
</IfModule>

Other suggestions?

File permission is set to 644, but directory permission (the s2Member directory) is set to 755.
When I change in 644, my wordpress dashboard lose the plugin.

I’m very sorry. The correct permission for the directories is 0755, while the files are supposed to be 0644. It sounds like you already had the correct permissions.

If you’ve done all of those steps and problems still persist, please send us a Dashboard and FTP login via Private Contact Form here:

s2Member® » Private Contact Form

If you’ve done all of those steps and problems still persist, please send us a Dashboard and FTP login via Private Contact Form here:

s2Member® » Private Contact Form

Ok, I did it!

Details Received. I’m taking a look now.

Investigation Complete.

Changing the permissions of the s2member-o.php file to allow for it to be executed solved the issue. The s2member-o.php file should be set to permissions 755.

Great Bruce!

Thank you so much!