CCbill email registration does not appear

I have followed all instructions with s2member and CCBill setup and it seems to be working however the user who signs up is not receiving an email to continue registration. I have read some of the other posts on here and tried to solve the problem however still no registration email coming through.

Do you want me to provide you with the log file information so you can help me fix this problem?

Much appreciated.

Have you tried the suggestions in this article? Knowledge Base » Troubleshooting Email Delivery Problems

Or these? Knowledge Base » Common Troubleshooting Tips

Also, please keep logging enabled while you test your transactions, and check the log entries to see if they mention any errors. [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]

Hi, thank you kindly for the reply.

First of all I installed WP-mail plugin and I went through all the process again. However it isnt generating a log file in wp-content/plugs/wp-mail-log folder so I cannot check on this.

The registration process is working, the only problem is that the email is not getting sent to the user after so they can confirm the registration process.

This is what I get in the log s2 log file: (seems strange it has a mention to Paypal in there?)

LOG ENTRY: Fri Apr 26th, 2013 @ precisely 9:00 am UTC
PHP v5.2.17 :: WordPress® v3.5.1 :: s2Member® v130221 :: s2Member® Pro v130221
Memory 27.08 MB :: Real Memory 27.25 MB :: Peak Memory 27.15 MB :: Real Peak Memory 27.25 MB
www.mistressasian.com/?s2member_pro_ccbill_notify=1
User-Agent: 
array (
  'state' => 'response',
  'transport_class' => 'WP_HTTP_curl',
  'args' => 
  array (
    'method' => 'POST',
    'timeout' => 20,
    'redirection' => 5,
    'httpversion' => '1.1',
    'user-agent' => 'WordPress/3.5.1; http://www.mistressasian.com',
    'blocking' => true,
    'headers' => 
    array (
      'Accept-Encoding' => 'deflate;q=1.0, compress;q=0.5',
      'Content-Type' => 'application/x-www-form-urlencoded; charset=UTF-8',
      'Content-Length' => 628,
    ),
    'cookies' => 
    array (
    ),
    'body' => 'txn_type=subscr_signup&subscr_id=0213116502000000001&recurring=1&txn_id=0213116502000000001&custom=http%3A%2F%2Fwww.mistressasian.com&period1=30+D&period3=1+M&mc_amount1=29.95&mc_amount3=19.95&mc_gross=29.95&mc_currency=USD&tax=0.00&payer_email=peakey%40gmail.com&first_name=Luke&last_name=Peake&option_name1=Referencing+Customer+ID&option_selection1=3&option_name2=Customer+IP+Address&option_selection2=58.8.113.36&item_number=4&item_name=Platinum+Member&s2member_paypal_proxy=ccbill&s2member_paypal_proxy_use=standard-emails%2Csubscr-signup-as-subscr-payment&s2member_paypal_proxy_verification=8d8924fab8e49c80a2e0bd240790b624',
    'compress' => false,
    'decompress' => true,
    'sslverify' => false,
    'stream' => false,
    'filename' => NULL,
    's2member' => '130221',
    '_redirection' => 5,
    'ssl' => false,
    'local' => true,
  ),
  'url' => 'http://www.mistressasian.com/?s2member_paypal_notify=1',
  'response' => 
  array (
    'headers' => 
    array (
      'date' => 'Fri, 26 Apr 2013 09:00:25 GMT',
      'server' => 'Apache',
      'x-powered-by' => 'PHP/5.2.17',
      'set-cookie' => 'PHPSESSID=qnnk7q6a2j8soe2kkeiuq5r7h1; path=/',
      'expires' => 'Thu, 19 Nov 1981 08:52:00 GMT',
      'cache-control' => 'no-store, no-cache, must-revalidate, post-check=0, pre-check=0',
      'pragma' => 'no-cache',
      'content-length' => '0',
      'content-type' => 'text/plain; charset=UTF-8',
    ),
    'body' => '',
    'response' => 
    array (
      'code' => 200,
      'message' => 'OK',
    ),
    'cookies' => 
    array (
      0 => 
      WP_Http_Cookie::__set_state(array(
         'name' => 'PHPSESSID',
         'value' => 'qnnk7q6a2j8soe2kkeiuq5r7h1',
         'expires' => NULL,
         'path' => '/',
         'domain' => NULL,
      )),
    ),
    'filename' => NULL,
  ),
)

Thanks for the update.

Part of the processing after the payment is done by s2Member with code that originally was just for PayPal, before ccBill was added. For that same reason, the logs that have PayPal in the name are also relevant to you.

I’d like to look at all the logs and settings, maybe test a registration too. Could you please send me the site’s info? Let me know after you did so I look for it. Thanks! s2Member® » Private Contact Form

Hi Cristian,

Thank you very much, you are being really helpful. I just filled in the form and sent through the details for you to login to the admin. Much appreciated.

Luke.

Thank you very much, you are being really helpful. I just filled in the form and sent through the details for you to login to the admin. Much appreciated.

Thank you for the information. We received it and I was about to take a look at your installation on behalf of Cristian, but it appears that you have another method of validation on your site with a browser popup, and none of the credentials that you provided work here. Could you send us another Private Message with the information to get past this?

See: s2Member® » Private Contact Form

This is the message we’re getting when we attempt to access your site:

The information in the message does not allow me access.

Hi,

Username: xxxxxxxxxx
Password: XXXXXXXXXX

Thanks

As Bruce pointed out in his earlier post, please send these credentials through the private contact form:
s2Member® » Private Contact Form

– Eduan

This popup has now been removed anyway so you should now have no problem accessing the site. Let me know if its now ok?

Hi, please confirm if its now ok? Much appreciated and thank you for your help.

Hi, can you now login? :) Thanks.

Details Received. Thank you.

I’m taking a look now.

Thanks for your patience.

I tested your regular email functionality, and your New User Registration Email functionality and both worked just fine. I’m also not seeing any information in your logs that would cause this. Have you tested this with a test transaction yourself?

Hi, yes we have and no confirmation email comes through. We have had 3 new members sign up via CCBill in the past couple days and we have had to manually go and add them as a user because they have contacted us saying they have not received username and password. This is because they are not receiving the registration confirmation email to complete the sign up in WordPress.

I just tried again with test details and showed as successful signup then I got to a page from s2member which says:

Thank you! (you MUST check your email before proceeding).

* Note: It can take (up to 15 minutes) for Email Confirmation with important details. If you don’t receive email confirmation in the next 15 minutes, please contact Support.

I keep checking the email I used to register and also the spam folder but nothing is coming through.

Thanks for your patience.

Do you have a specific Subscription ID that you know this happened on that’s logged? You can send this information privately through this form again:

s2Member® » Private Contact Form

Let us know when you’ve sent that.

I’ve been unable to find the Shortcode you’re using on your site could you post that here please?

Hi Bruce,

Its not a shortcode but a link and is on the Become a Member page in Pages.

Its is:

<a href="https://bill.ccbill.com/jpost/signup.cgi?clientAccnum=945774&amp;clientSubacc=0000&amp;formName=72cc&amp;formPrice=29.95&amp;formPeriod=30&amp;formRecurringPrice=19.95&amp;formRecurringPeriod=30&amp;formRebills=99&amp;currencyCode=840&amp;s2_p1=30+D&amp;s2_p3=1+M&amp;s2_desc=Platinum+Member&amp;s2_invoice=4&amp;s2_custom=http://www.mistressasian.com&amp;s2_customer_ip=58.8.113.36&amp;s2_referencing=3&amp;formDigest=5f743c1e65f9f68496a8f66e05a867d3"><img title="Join here" alt="" src="http://www.mistressasian.com/wp-content/uploads/2013/04/CCBill-logo.png" width="124" height="77" /></a>

It has happening on every member who signs up via CCBill.

One of these are a subscription from CCBill:

0113126101000046922

Thank you kindly.

Its not a shortcode but a link and is on the Become a Member page in Pages.

Okay there are two problems here. The first is that you should be using an s2Member shortcode here. If you need a link, you can change the output attribute of your shortcode to url and it will do this.

The second is that your custom attribute in this link is wrong. It has a http:// prepending the correct information. This is what’s causing your issue.

Excellent!!!! That worked… thank you kindly for all your help.