Clickbank Confirmation Email Not Working

Hey everyone,

So I have all of my clickbank account settings set up and I’ve double checked everything, but for some reason every time I do a test sale on my clickbank product, I receive the email from Clickbank but no confirmation email from S2member.

Can anyone help me out? I’ll grant you access to my wordpress account if you think you can help me. I don’t know what’s going on here and it’s really frustrating me.

The product isn’t live yet, could that be the reason?

Just PM me and I’ll give you my account details.

Drew

Please enable logging so we get more info on each transaction to help us identify the problem. [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]

And yes, please submit your site’s info using the contact form, including the ClickBank credentials so I can review the integration on that side too. s2Member® » Private Contact Form

Please leave a reply here after sending the info, so I look for it and review the site. Thanks!

Hey Chrisian,

I appreciate the help. I just sent you my wordpress and clickbank login credentials for you to take a stab at.

Thanks again,

Drew

Thanks for the info, Drew.

I see that for your product’s thank-you page you entered the wrong URL in ClickBank. Please see: [hilite path]Dashboard -› s2Member® -› ClickBank® Options -› Thank-You Page Integration[/hilite]

It’d be like this (I changed the domain name):

http://mysite.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fmysite.com%2Fthank-you%2F

Hey Cristian,

So to change my thank you page url, would I have to log into clickbank and do it from there? Or could I do it from my wordpress dashboard?

The reason I’m asking is because once clickbank has approved a product, I don’t think it’s possible to change your thank you page url. I could be wrong, which is why I’m asking you to clear it up for me.

Thanks,

Drew

It’s in ClickBank. I don’t think you’ll have a problem with the approval, but you can ask them to confirm.

Thanks Cristian! Appreciate the help.

No problem. :)

Let me know after you fix/test if the return URL was the problem or if you still have trouble.

Will do!

Hey Christian,

I changed my thank you page url to the one you gave me above, did the test sale and it still didn’t work. Is there something else that might be going on?

Feel free to take another look in my wordpress dashboard/clickbank account to see if anything might be going on.

Thanks,

Drew

I don’t see the Thank You Page URL changed from the one I’d seen before here: [hilite path]ClickBank Admin -> Settings -> My Products[/hilite]

The product there should have the URL I mentioned earlier (changing the domain name to the actual one, of course).

Hey Christian,

But wasn’t this the url you told me to change my thank you page to for the recurring billing product in my account? – http://how2gainmusclefast.com/thanks/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fmysite.com%2Fthank-you%2F

I did that but it’s still not working. Did I read your instructions wrong? It’s for product #2 in my clickbank account.

Please let me know,

Drew

You didn’t udpate the domain name in the success URL. Then s2Member would get the info because the return URL is fine, but you’d be redirected to the wrong success URL and that’s what’s not working. Try fixing the domain name and try again, please.

By the way, yesterday I didn’t see a second product, just product 1. Did you add it now?

Hey Christian,

I apologize for all of the trouble I’ve caused you.

I’ve left a test credit card number you can use below. Would you mind making a test purchase and then letting me know which page needs to be switched to the s2member url you gave me?

Number: 2222222293165823

Exp. Date: 05/2014

Validation Code: 352

Go to this url to test purchase the product: http://how2gainmusclefast.com/thank-you/

Thanks! Btw, I do in fact have a product #2 in my account. You can check it out by logging into my account.

Drew

Got it. I see the product was under the tab for recurring. You have the wrong URL, with the incorrect domain name (mysite.com) in the success URL as I mentioned above. Oh, and you added thanks/ before the s2Member vars. See:

I posted earlier the URL to use where you just need to change the domain names. I didn’t use the actual domain name in that post because I still didn’t know if you would mind, but seeing how you don’t, here is the correct URL to use:

http://how2gainmusclefast.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fhow2gainmusclefast.com%2Fthank-you%2F

Now, looking at it a bit more, I’m confused. You have two products, product one has as the thank-you page what is the pitch page for product 2, right? Then what’s the correct thank-you page for product 2? Product 1 has the wrong thank-you page URL, it should be one I pasted above this parragraph, unless you’re not selling it with s2Member. For product 2 you need to change it to the correct one or the person will be taken to mysite.com or back to the pitch page for product 2.

This is not very complicated, you should be able to do it yourself. The correct thank-you page URL for your s2Member installation is here: [hilite path]Dashboard -› s2Member® -› ClickBank® Options -› Thank-You Page Integration[/hilite] I.e. http://how2gainmusclefast.com/?s2member_pro_clickbank_return=1

And to customize it with a redirection to your own custom thank-you page, you use the [hilite mono]s2member_pro_clickbank_return_success[/hilite] variable in the querystring, with the URL encoded with a tool like this one: http://meyerweb.com/eric/tools/dencoder/

If the custom thank-you page address is http://how2gainmusclefast.com/thank-you/ then the URL encoded one will be [hilite mono]http%3A%2F%2Fhow2gainmusclefast.com%2Fthank-you%2F[/hilite] Thus:

http://how2gainmusclefast.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fhow2gainmusclefast.com%2Fthank-you%2F

Hey Cristian,

Yes – the thank you page for product 1 is also the pitch page for product 2. Product 1 is not integrated with s2member at all. Product 2 is in fact integrated with s2member and after customers purchase product 2, they’re redirected to the following thank you page: http://how2gainmusclefast.com/thanks/

So knowing this, are you basically saying I should change my thank you page for product 2 to the one you left above?

I think this is what you’re telling me to do, but I just want to be sure – so if you could reassure me that would be great.

Thanks again for all your help Cristian! I really do appreciate it!

Drew

No, the URL I wrote above for the thank-you was /thank-you/ not /thanks/ because I was basing it on the URL you showed me before, just fixed the format. If it’s /thanks/, then the thank-you URL for your product 2 would be:

http://how2gainmusclefast.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fhow2gainmusclefast.com%2Fthanks%2F

Awesome man! I’m gonna change the url and see if it works. I’ll keep you posted!

Drew