confirmation email not sending

This is the appropriate error message I’m getting for the customer that just signed up.

5 => ‘Unable to modify Subscription. The existing User ID is associated with an Administrator. Stopping here. Otherwise, an Administrator could lose access.’,

I’m quite confused as there is no account affiliated with that person’s e-mail address previously. I was signed into the website at the same time that they signed up. Could this have triggered the response?

I’m quite confused as there is no account affiliated with that person’s e-mail address previously. I was signed into the website at the same time that they signed up. Could this have triggered the response?

Yes, this is what triggered this error. You have to sign out of your account before checking out. s2Member picked up on your User ID when you checked out, and is attempting to modify it automatically, as you were already logged in.

I got another one today:

array (
    0 => 'IPN received on: Wed Jun 5, 2013 2:33:21 am UTC',
    1 => 's2Member POST vars verified with a Proxy Key',
    2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.',
    3 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ).',
    4 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/ update vars.',
    5 => 'Unable to modify Subscription. The existing User ID is associated with an Administrator. Stopping here. Otherwise, an Administrator could lose access.',
  ),

The last time that I was signed in was two days ago. I don’t recall if I logged out or not. Does this mean that if I’m working live on the site and signed and then no customers can sign up during that time automatically without me having to manually add their info as new users?

When I do you create a user manually, I insert the “Paid Subscr. ID” and the “registration IP” but is there anything else I need to include for S2member to disable someone’s account once their term is up and they haven’t renewed?

And as a side note (totally outside the realm of expected customer service), I love how the sign-in link on your website opens up a modal box for that. Great UI. Any leads on how I might implement something like that

No, you being logged in as the administrator would not affect anybody else’s purchase. I’m guessing Bruce didn’t understand your question and thought it was a test purchase you made while logged in to your admin account.

If your customers are getting that message in the transaction log entries, then it’s likely that you’re using a button that was generated while you were logged in as the admin, then you copied the HTML and used that instead of keep using the shortcode for it. Could this be the case?

If that’s not it, please show us the shortcode you’re usign for the form/button your customer used to make the payment.

You may also want to make sure you don’t have object or database caching enabled, which are known to cause weird problems.

We are using both Cloudflare and W3 Total Cache on the site.

In regards to the shortcodes, that sounds about right. I don’t want to use the styling of the shortcodes, which are displayed here: http://mysite.com/s2member-shortcodes/ because it doesn’t look as graceful as the way I’ve styled them for our proper “join page”
http://mysite.com/tour/

if this isn’t a way that it’s going to work, how do I go about styling the buttons differently so they appear more like I’ve got on the http://mysite.com/tour/ page?

We are using both Cloudflare and W3 Total Cache on the site.

I would suggest disabling these two plugins and try another test transaction without being logged in your site.

Also, as Cristian mentioned it would be great to get the Shortcode that you’re using. Would you mind sending us that so we can take a look at it?

if this isn’t a way that it’s going to work, how do I go about styling the buttons differently so they appear more like I’ve got on the http://beautifulobscene.com/tour/ page?

You can use this format for your buttons, using a URL by changing yoru output attribute to URL.

See: Dashboard -› s2Member® -› ClickBank® Buttons -› Shortcode Attributes (Explained)

Alternatively, you can set your buttons to use a different image via the image attribute.

oh, I think my major flaw here then would be that I haven’t actually been using the short codes to output links on our join page (http://beautifulobscene.com/join/). I’m taking your suggestion to use the URL output shortcut option, I just to make sure that I’m doing things right, whereas before for my $19.99 “button” I was using:

<a href="https://bill.ccbill.com/jpost/signup.cgi?clientAccnum=945076&amp;clientSubacc=0000&amp;formName=146cc&amp;formPrice=19.95&amp;formPeriod=30&amp;formRecurringPrice=19.95&amp;formRecurringPeriod=30&amp;formRebills=99&amp;currencyCode=840&amp;s2_p1=1+M&amp;s2_p3=1+M&amp;s2_desc=Monthly+%2F+description+and+pricing+details+here.&amp;s2_invoice=3&amp;s2_custom=beautifulobscene.com&amp;s2_customer_ip=24.21.155.248&amp;s2_referencing=7&amp;formDigest=78bbfb52e83f4c2e04a88bc006214600"><label> $19.99 - 1 Month* <span>(recurring)</span></label></a>

Utilizing the proper short code, it would look like this:

<a href="[s2Member-Pro-ccBill-Button level="1" ccaps="" desc="Annual / description and pricing details here." cc="USD" custom="beautifulobscene.com" ta="0" tp="0" tt="D" ra="19.95" rp="1" rt="M" rr="1" image="default" output="url" /]
"><label> $19.99 - 1 Month* <span>(recurring)</span></label></a>

Right?

Thanks for all your guidance and help here, s2Member has an incredible amount of configurations and a bit of a learning curve.

Utilizing the proper short code, it would look like this:

Yes that looks correct to me. :-)