Confirmation email not sending?

I have read all relevant forum topics but no specific answer for me.

Each time a customer registers, they receive the clickbank receipt but not confirmation email.

Everything is set up correctly as far as I can see, the email address however is running through Gmail – is there something I must change over in Gmail to make this work?

I am aware of this warning:
Running WordPress® with an SMTP mail plugin?

Please be advised. If you run an SMTP mail plugin with WordPress®, be sure to configure s2Member with a valid `From:` address (i.e. one matching your SMTP configuration perhaps). Most free SMTP servers, such as Gmail® and Yahoo®, require that your `From:` header match the email address associated with your account. Please check with your SMTP service provider before attempting to configure plugins like s2Member to use a different `From:` address when sending email messages.

Is it likely that I must do something within Gmail or in wordpress? If so what do you suggest I do?

Thanks

Do you have logging enabled?

See: Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration

I have logging enabled, but not additional logging…..

I have logging enabled, but not additional logging…..

Thanks for the information. Can you send us a Dashboard login so we can take a look at these logs?

You can do that here:
s2Member® » Private Contact Form

Let us know when you’ve done that.

Ok – submitted….. the ftp server i filled in had a spelling mistake – (just noticed as it was submitting) – it’s missing an ‘o’ – it’ll be obvious where – thanks….

Ok – submitted….. the ftp server i filled in had a spelling mistake – (just noticed as it was submitting) – it’s missing an ‘o’ – it’ll be obvious where – thanks….

Got it. I’m taking a look now.

I took a look at your logs and the problem here is that s2Member is not receiving any IPN data at all. Can you follow the steps here again, please?

See: Dashboard -› s2Member® -› ClickBank® Options -› IPN Integration

I had certainly done these in the past – but I will head in and do them again – Once completed I’ll run a test payment and let you know if it has fixed it – thanks.

As I thought – I had already created my IPN Secret Key and pasted it in. The one thing I have NOT done is requested the instant Notification URL. When in clickbank I click to request this – it gives me a warning and asks me to make sure I know about all this extra stuff and also says this is not necessary and to not do it, if i don’t know what I am talking about (which I don’t) – Is it imperative that I complete the request for instant notification URL?

Is it imperative that I complete the request for instant notification URL?

Yes you must enable this for the IPN to work. Currently you have your key in place, but ClickBank is not sending any data to your server, so it’s not doing anything for you. You have to enable this and have it point to your IPN URL.

Bruce! You fixed it – Thanks – I was too worried to admit I knew about all that stuff…. when I didn’t!

Fantastic – thanks….. The email is sending and the login works etc etc….. GREAT – thank you!

Fantastic – thanks….. The email is sending and the login works etc etc….. GREAT – thank you!

Great, let us know if you have any further problems with this. :-)

Fantastic – thanks….. The email is sending and the login works etc etc….. GREAT – thank you!

Great, let us know if you have any further problems with this. :-)