Confirmation emails often going to spam

Hi –

I’ve changed my email template dramatically, but I’m still having about 50% or so of my customers tell me that they’ve received nothing. I’m getting tired of following up manually with each new customer and need some advice on how to get these emails through.

• Do I need to have Sendmail activated by my host?
• Is it possible I configured my email settings incorrectly? How would I check this?

I am confused as to why this is such a problem. I use e-junkie to sell digital downloads, and I’d estimate only about 2% of the confirmation emails it sends end up in spam.

Your mail server may be having issues. You can offload it to another dedicated mail service.

I recommend the following WordPress plugin:
http://wordpress.org/plugins/wpmandrill/

I’ve been using Mandrill for a while and they’ve been great at delivering mails reliably.