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custom fields don't display during checkout

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This topic contains 1 reply, has 2 voices. Last updated by  Cristián Lávaque 3 years, 6 months ago.

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Posted: Sunday Jun 23rd, 2013 at 9:05 pm #52447
James Whitrow
Username: soulstone

Hi,

We have added a custom field to the registration form. It works fine for a new registrant, but when someone upgrades from a free account to paid, the custom field doesn’t appear.

My guess is that you recommend we make it a mandatory field? However this won’t work for us, it needs to remain optional and appear in the pro form when they upgrade to a paid subscription.

Thanks.

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Posted: Monday Jun 24th, 2013 at 9:39 pm #52491
Cristián Lávaque
Username: Cristian

The reason for that is that profile fields are shown for the account registration, but when the user is already registered (he’s logged in when the page is loaded) then the pro-form is just a payment form.

If you need the user to edit his profile, you’ll have to direct him to his profile page. See also: [hilite path]Dashboard -› s2Member® -› General Options -› Member Profile Modifications[/hilite]
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