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Any thoughts on this one guys??
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Thank you for reporting this important issue.
I’ve completed a couple test registrations, and all goes well, except I’m not redirected to the new page.
Did you have logging enabled during these tests? If you did, send us your log files here, please:
s2Member® » Private Contact Form
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I did not…but I will now and run new test.
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I did not…but I will now and run new test.
Thanks. :-)
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I ran another test….
It seems when the form is submitted all works appropriately (meaning I get the confirmation emails, and confirmaiton from AuthNet RIGHT AWAY), BUT for 2 items:
#1 – I’m not redirected to the success = page…
#2 – it takes a LONG time for the page that it does land on to load. (the same page the form resides on).
Sending log files now.
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Details Received. Thank you.
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I’m looking at your logs, and it looks like your hosting company has loopbacks disabled to me.
Try running this Server Scanner:
Knowledge Base » s2Member® Server Scanner
The best way to tell for sure is to use the information provided in Cristian’s post here:
http://www.s2member.com/forums/topic/paypal-success-return-url-not-working/#post-22492
If you’d like, I can test this for you.
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Ok,
I’ve installed the file, and looked at the page…
I saw a couple errors….before the scan results, which also has a couple notices.
Can you help me decipher, and let me know what I should do?
http://www.masteryoursmallbusiness.com/members/s2-server-scanner.php
Thanks!
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Thanks for the follow-up.
I took a look at your scanner and I’m almost certain now that the problem here is with your server’s inability to loopback. Please try using the information in the link for the post from Cristian I posted in my last reply, and if that comes back with an error then that’s definitely the problem.
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Uhhh….ok…..but I’m not using multisite….does that make a difference?
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Uhhh….ok…..but I’m not using multisite….does that make a difference?
No, that code snippet is only seeing if you can connect to your website through PHP from within your website (or “loopback”).
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I installed the file here:
http://www.masteryoursmallbusiness.com/members/wp-content/mu-plugins/s2-diagnostics.php
But I’m not seeing anything on the sreen if I visit the page…
I’m not a coder…so I’m not exactly what I’m looking for….heh..
Any thoughts???
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But I’m not seeing anything on the sreen if I visit the page…
I’m not a coder…so I’m not exactly what I’m looking for….heh..
The page you should be looking at is:
http://www.masteryoursmallbusiness.com?s2_diagnostics
but based on my tests just now, it looks like your server isn’t picking up the plugin at all. Mind if I try?
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please do.
I created the directory as in the instructions….BUT, I’m not using MU, so I just creaded it directly etc….
Maybe it needs to be in teh regular plug in directory???
Yes, please…any help is great!
Thanks!
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Thanks, I’m going taking a look now.
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Investigation Complete.
If you’ll take a look at this URL, you’ll see that it’s returning an error:
http://www.masteryoursmallbusiness.com/members/?s2_diagnostics
The code I had you upload is trying to connect back to this URL, and failing:
http://www.masteryoursmallbusiness.com/members/
This tells me that your server is blocking loopbacks, which is not something that’s normally done. You should contact your hosting company and see if they can stop this from happening. s2Member needs it to work for several things, including redirecting after coming back from your payment gateway, doing Cron Jobs (to demote Users), and many other things.
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Ok…on the line with them now…..
they seem unclear what a “loopback” is…
is this a php.ini setting???
Anything else I can use to describe what needs to be done??
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they seem unclear what a “loopback” is…
is this a php.ini setting???
Anything else I can use to describe what needs to be done??
They should know what’s causing this. It’s not a PHP.ini file thing. It’s something they have set up specifically on their server. Tell them that you’re not able to connect back to your server from your server, rather than calling it a loopback.
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Ok…
on the phone with them…
the agent is escalating me to a tier 2…..they still seem unclear about what I mean.
I read the thread to them…..so we know it’s not a PHP.ini issue….etc.
Anything else that might help them “get it”??
Thanks!
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Anything else that might help them “get it”??
I can’t think of anything, sorry. The best way to describe it would be that their servers are rejecting connections that come from itself. As in you can’t connect from your site, to your site. That’s basically all that’s happening here, and they should know what’s causing this, and if/how they can fix it.
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Are you describing a “remote connection”??
If so….that’s not something they do…….but it doesnt’ sound right to me…
Thoughts???
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Are you describing a “remote connection”??
If so….that’s not something they do…….but it doesnt’ sound right to me…
The connection is being done through PHP’s fopen(), or cUrl. This is the same method used to do remote connections, but the connection itself is to your server.
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Is there an error log, or some way I can submit a ticket showing them the error….
They seem to not really understand…..I’m not getting through…heh.
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Is there an error log, or some way I can submit a ticket showing them the error….
They seem to not really understand…..I’m not getting through…heh.
The s2-http-api-debug.log file you sent us contains the error, and you can also direct them to this URL to see the error WordPress is throwing (connection done through wp_remote_request())
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