Customer having problems with loggin in

I have a customer who can’t login. She registrered succesfully and have been logged in a couple of times, but now she can’t log in.

And I can se that I have another customer who has registered and haven’t logged in yet – I fear that the reason is that she can’t log in either.

I can log in as the customer easily. I have

Do you have any idea?

Does she get any errors when she can’t login successfully?

If she gets something about the login credentials, she should make sure she’s using the correct ones. If it’s about the password, she could get a new one using the lost password tool. /wp-login.php?action=lostpassword

If she gets something about too many failed login attempts, or too many IPs for that account, then it may be one of these restrictions, which you can reset from her profile:
[hilite path]Dashboard -› s2Member® -› Restriction Options -› Brute Force IP/Login Restrictions[/hilite]
[hilite path]Dashboard -› s2Member® -› Restriction Options -› Unique IP Access Restrictions[/hilite]