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Customers not received email confirmation

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This topic contains 1 reply, has 2 voices. Last updated by  Bruce 3 years, 5 months ago.

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Posted: Thursday Aug 8th, 2013 at 5:09 pm #55437

So I saw a Forum posted about 4 months ago that I never saw a solution for, and I wanted to get some assistance with Customers not received email confirmation. I just recently upgraded to s2Member Pro and anytime that someone creates a user profile on the site it doesn’t generate any type of welcome email, or new user email. I have verified the settings through s2member > General Options > Email Configurations. As far as I can tell it is all correct and I have also gone through my web hosting through GoDaddy to ensure that the email is correct. I have tried a couple of Hacks that I found on different Forums already. It’s starting to frustrate me that all of the supposedly easy solutions NEVER WORK. I went through to the s2member > Log Files (Debug) > Logging Configuration and turned on the logging so that hopefully the issue can be detected. Please Respond, I need answers!!!!!!!

WHY HAVEN’T I RECEIVED RESPONSES??????????? THIS IS REDICULOUS

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Posted: Saturday Aug 10th, 2013 at 12:27 am #55514
Bruce
Username: Bruce
Staff Member

Thank you for reporting this important issue.

Thanks for your patience. I’m not seeing any other threads started by you that you’ve been waiting on but if that is the case, I am sorry for the delay in response.

I went through to the s2member > Log Files (Debug) > Logging Configuration and turned on the logging so that hopefully the issue can be detected.

Have transactions been run through the logs already? If not, can you do a test transaction and signup and see if the paypal-ipn.log file is generated? If it is not, then the problem is most likely a configuration error at PayPal for your IPN.

See: Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration

If there is a log file generated when you do this test, send us a Dashboard login so that we can take a look at this with this form:

s2Member® » Private Contact Form

In addition, you may want to run this Server Scanner to see if there is a server configuration problem:

Knowledge Base » s2Member® Server Scanner

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