Customers not upgraded

We are having problems with our customers not being upgraded after a successful PayPal purchase. Please see this screenshot: https://www.dropbox.com/s/z7ohfp2bzl1lirl/screen_02.jpg

Hopefully you guys can take a look in our back-end. We will give you the login info in a private message.

Thank you.

Thanks for your inquiry. ~ We appreciate your patience :-)

Please post your Shortcode (i.e. the Payment Button or Pro Form); and please submit log files through this private contact form for me. Thanks! See: s2Member® » Private Contact Form

This is the short code:
[s2Member-PayPal-Button level="1" ccaps="" desc="NorJob Member / three months access to our joblistings." ps="paypal" lc="" cc="EUR" dg="0" ns="1" custom="norjob.no" ta="0" tp="0" tt="D" ra="25" rp="3" rt="M" rr="0" rrt="" rra="1" image="default" output="button" /]

To be honest I am not sure what kind of log files you want me to send you. I already gave you our FTP and back-end info, hopefully that will help.

Hi Stian.

Thanks, found your email with the site’s info.

I see that there are no logs, you have logging disabled. Could you please enable it and let us know after a new transaction had the problem so we can look at the new log entries for it? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]

I also noticed that you have an old version of s2Member installed, from last July. It’d be good to update it to the latest release.

And please follow the tips given in this article: Knowledge Base » Common Troubleshooting Tips