latest stable versions: v150827 (changelog)
top⇑

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Demoted User Is Still Being Charged

Home › Forums › Community Forum › Demoted User Is Still Being Charged

This topic contains 1 reply, has 2 voices. Last updated by  Bruce 3 years, 7 months ago.

Topic Author Topic
Posted: Tuesday May 21st, 2013 at 10:00 am #50290
Linc
Username: lincxx

Hi, I demoted two users back to a Free Subscriber (Level #0) using S2Member and removed the Paid Subscriber ID as well. However, both users are still getting charged and I can’t for the life of me figure our how to fix it.

Can I ask for some pointers on what I need to do?

List Of Topic Replies

Viewing 1 replies (of 1 total)
Author Replies
Author Replies
Posted: Thursday May 23rd, 2013 at 4:39 am #50422
Bruce
Username: Bruce
Staff Member

Hi, I demoted two users back to a Free Subscriber (Level #0) using S2Member and removed the Paid Subscriber ID as well. However, both users are still getting charged and I can’t for the life of me figure our how to fix it.

If you only remove the Paid Subscription ID on your s2Member site, the subscription is still going over on PayPal. The only difference is that s2Member is no longing listening to what PayPal is doing for this transaction. You need to cancel this subscription via PayPal.com to stop this from happening.
Viewing 1 replies (of 1 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.