Dreaded "Sorry, that key does not appear…

Just got a member complaint about resetting a password, and indeed she is getting the dreaded “Sorry, that key does not appear to be valid.” error. This is her link. Any insights? I really moved to s2Member to avoid issues like this. I have almost 2,000 members on the site so it is a big deal if even a small percentage of them receive an error like this.

https://www.hanoverian.org/wp-login.php?action=rp&key=H2S3KnBZZPxUoUeSOxeh&login=Lynn%20McEnespy

Thank you for reporting this important issue.

Just got a member complaint about resetting a password, and indeed she is getting the dreaded “Sorry, that key does not appear to be valid.” error. This is her link. Any insights? I really moved to s2Member to avoid issues like this. I have almost 2,000 members on the site so it is a big deal if even a small percentage of them receive an error like this.

The Forgot Your Password feature you’re referring to here is not something that s2Member controls, but rather a built-in feature of WordPress. I would suspect that this was caused by the User recovering their password, and then opening the link that was sent to them, and then using the same link again. Once a Forgot Your Password link has been opened, it cannot be reused. Please have your User recreate another Forgot Your Password link.

Thanks! I hope that’s all it was. My biggest peeve with WordPress.