Email Confirmation pre-registration issue

I am having difficultly properly setting up the email configuration.

When testing, I can successfully initiate and subscribe to paypal. PayPal sends the confirmation email, but the follow-up confirmation email with the username and password from S2member is not sent.

However, when I register a new user separately (not using payal) s2member is sending a confirmation email through support@mydomain.com

I can also send an email from support@mydomain.com using the WP SMTP plugin.

Installed the email log plugin. The logs are picking up emails from the WP SMTP plugin and the S2Member emails when a new user is registered. But the “confirmation email” after a PayPal subscription is not being sent or picked up by the log. It is “ghosted.” Haha.

I’m contemplating applying for Pay Pal pro, as I believe people could register and subscribe at the same time? But that doesn’t solve the inherent issue.

Thanks!

Hi Alex.

When there’s a paid registration (signup), s2Member will send the signup confirmation email. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email[/hilite]

That’s besides any email PayPal may also send.

The New User email gets sent after registration (paid or free). [hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> New User[/hilite]

If one of them is not sent when they should, these articles may help find the reason:
Knowledge Base » Troubleshooting Email Delivery Problems
Knowledge Base » Common Troubleshooting Tips

And keep logging enabled, please, so they help us see if there’s a problem with the transactions. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]