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Email Confirmation pre-registration issue

Home Forums Community Forum Email Confirmation pre-registration issue

This topic contains 1 reply, has 2 voices. Last updated by  Cristián Lávaque 3 years, 12 months ago.

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Posted: Wednesday Jan 9th, 2013 at 1:16 am #36689

I am having difficultly properly setting up the email configuration.

When testing, I can successfully initiate and subscribe to paypal. PayPal sends the confirmation email, but the follow-up confirmation email with the username and password from S2member is not sent.

However, when I register a new user separately (not using payal) s2member is sending a confirmation email through

I can also send an email from using the WP SMTP plugin.

Installed the email log plugin. The logs are picking up emails from the WP SMTP plugin and the S2Member emails when a new user is registered. But the “confirmation email” after a PayPal subscription is not being sent or picked up by the log. It is “ghosted.” Haha.

I’m contemplating applying for Pay Pal pro, as I believe people could register and subscribe at the same time? But that doesn’t solve the inherent issue.


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Posted: Wednesday Jan 9th, 2013 at 7:46 am #36734

Hi Alex.

When there’s a paid registration (signup), s2Member will send the signup confirmation email. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email[/hilite]

That’s besides any email PayPal may also send.

The New User email gets sent after registration (paid or free). [hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> New User[/hilite]

If one of them is not sent when they should, these articles may help find the reason:
Knowledge Base » Troubleshooting Email Delivery Problems
Knowledge Base » Common Troubleshooting Tips

And keep logging enabled, please, so they help us see if there’s a problem with the transactions. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]

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