EOT cancellation issue

Hi guys,

Great plugin, everything is working great with the exception of EOT. I have probably just overlooked something, usually I can figure these things out but after a week of trying I’ve decided to ask for help.

I am using Paypal buttons on my subscription page (not Pro forms). I have two subscription options, monthly and yearly. I have been testing using a daily recurring membership. For cancellation I am using the code which is also found under Paypal Buttons. Subscribing works, recurring payments work and cancellation works. What doesn’t work is after a user cancels they can still access the membership area. At the moment I have a test user which lists their EOT as 24hrs ago, but I can still login as that user.

Here’s what I’ve got in my log:

itcontracttemplates.com/?s2member_paypal_notify=1
User-Agent: 
array (
  'txn_type' => 'subscr_eot',
  'subscr_id' => 'I-FXM8KTUL76XL',
  'last_name' => 'Mossong',
  'option_selection1' => 'itcontracttemplates.com',
  'option_selection2' => '202.3.86.22',
  'residence_country' => 'NZ',
  'mc_currency' => 'USD',
  'item_name' => 'Monthly Subscriber / description and pricing details here.',
  'business' => 'kfgreen@xtra.co.nz',
  'verify_sign' => 'AS-J4e7RT3qlDSlaLN6LsVFBi3IaAFB6Iu3dbvv0WChzJODJIffm2F6W',
  'payer_status' => 'verified',
  'payer_email' => 'glenmossong@gmail.com',
  'first_name' => 'Glen',
  'receiver_email' => 'kfgreen@xtra.co.nz',
  'payer_id' => 'KQ6JNRKTK6TWJ',
  'option_name1' => 'Originating Domain',
  'invoice' => '50c0029e66fb4~202.3.86.22',
  'option_name2' => 'Customer IP Address',
  'item_number' => '1',
  'custom' => 'itcontracttemplates.com',
  'charset' => 'windows-1252',
  'notify_version' => '3.7',
  'ipn_track_id' => '657e57cfde5bf',
  's2member_log' => 
  array (
    0 => 'IPN received on: Mon Dec 10, 2012 10:31:26 am UTC',
    1 => 's2Member POST vars verified through a POST back to PayPal®.',
    2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.',
    3 => 's2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).',
    4 => 'Sleeping for 5 seconds. Waiting for a possible ( `subscr_signup|subscr_modify|recurring_payment_profile_created` ).',
    5 => 'Awake. It\'s Mon Dec 10, 2012 10:31:31 am UTC. s2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).',
    6 => 'Skipping ( demote|delete ) Member, for now. An Auto-EOT Time is already set for this account. When an Auto-EOT Time has been recorded, s2Member will handle EOT ( demote|delete ) events using it\'s own Auto-EOT System - internally.',
  ),
  'subscr_gateway' => 'paypal',
  'period1' => '1 D',
  'period3' => '1 D',
  'ip' => '202.3.86.22',
)

Under Paypal Options > Automatic EOT Behavior these are my settings. Note how the “Enable s2Member’s Auto-EOT System?” dropdown is blank. Is this a bug, no matter what I select, once I save it always returns to what you can see the this screen shot…

I am happy to provide a support rep with a login to my site if that is going to help.

Hi Glen.

Thanks for the screenshot, that helped. You see the first option to enable the auto-EOT system? It’s blank, when it should be set to wp-cron or another option. So, basically, it’s not enabled.

Try enabling and saving it, if it doesn’t stick, then there may be something in your installation causing this problem. Please try the suggestions in this article: Knowledge Base » Common Troubleshooting Tips

I hope that helps. :)

Cheers Cristian.

It was a plugin conflict. What you might want to take note of here is it’s a conflict with a plugin which is recommended for use with s2member. The culprit is WP Autoresponder in conjunction with WP Autoresponder to s2member Integration Plugin.

I was using WP Autoresponder to s2member Integration Plugin to automatically email users when their annual subscription was nearly due for renewal. I will need to see if I can achieve this some other way.

Hello Glen,

Thanks for the report! You can try the following hack by Bruce, see if it works: http://www.s2member.com/forums/topic/setting-up-eot-notifications/

Hope this helps. :)