Error #1. User authentication failed.

This topic contains 1 reply, has 2 voices. Last updated by Cristián Lávaque 4 years ago.

Topic Author	Topic
Posted: Friday Dec 14th, 2012 at 4:32 pm #34709
AnotherOpus Username: AnotherOpus
Hello, Yesterday our site allowed new members to pay. Today our site gives this error: Error #1. User authentication failed. I’ve gone through the forums and read all the posts related to Error #1. User authentication failed. I’ve verified all the information in the settings. We did not upgrade to 3.5 yet, and we did update to s2Member Pro v121213. We do not have a cache plugin. This is urgent. We’re loosing $. And like MANY people, we’d gladly pay for a direct support service plan from s2Member.

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Posted: Sunday Dec 16th, 2012 at 8:36 am #34781
Cristián Lávaque Username: Cristian
Hi Opus. Did you try all the suggestions in this article? Knowledge Base » Common Troubleshooting Tips Could you please post here the log entries for the transaction with the problem? x’ing out any private info. What payment gateway are you using? PayPal? If so, is it PayPal Pro? Is it the PayFlow Edition? If so, did you enter the PayFlow credentials? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› PayFlow[/hilite]

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