Error #1000/10001 when users update billing?

Hi,

We have had a couple of people report this error when they try to update their billing info:

“Error #1000. Generic processor error: 10001-Internal Error.”

Can someone explain this a possibly tell me what to do to fix it?

Best regards,

Joseph

Thank you for reporting this important issue.

This is the first time we’ve heard of this error. What payment processor are you using?

Thanks for the reply.

I’m using PayPal.

Thanks for the follow-up.

Based on the documentation on this error code, it sounds like it’s one of two things:

1) A problem with your server’s configuration blocking data / connections

2) A problem with your test PayPal Account / Credit Card

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The only way we can tell for sure is to check your logs. Can you ensure logging is enabled, and send us login details so we can check out your site’s integration? We may also need to run some 1cent transactions.

See: Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration
See Also: s2Member® » Private Contact Form

Thanks!

I have done as you suggested.

In the paypal-payflow-api.log I only see one entry with the 1000 error. Here’s what it says:

‘__error’ => ‘Error #1000. Generic processor error: 11592-Subscription Profiles not supported by Recurring Payment APIs.’,

Have you contacted PayPal to get more data on what that message means?

If that’s not the one you were refering to, could you please tell us something to spot the right entries? (e.g. profile ID).

By the way, logging is disabled in your installation. The last update disabled logging and you have to re-enable it manually. s2Member® » Unified Changelog » v130404