Error #10565. Merchant country unsupported.

I get this message “Error #10565. Merchant country unsupported. The merchant country is not supported.” when trying to pay with Paypal Pro using Sandbox. Both my business and my buyer account are from USA.
What is happening?

Hi Manuel.

I don’t really know…

What I do know is that the Sandbox has some issues of its own, that aren’t even so in the live transactions. So my recommendation is to do live 1 cent transactions and deal with the problems you have there, since they will be the same ones your customers will have. The Sandbox, in my experience, is more trouble than it’s worth. The 1 cent transactions give you 100 real transactions for a buck, very worth the investment in my opinion.

Let me know if you have the same error with a live transaction, please.

Also, enable logging so that we get more information to help debug this if you still have trouble. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]

I hope that helps. :)

Hi.
I use now my new Paypal Business account and i still get the same error: “Error #10565. Merchant country unsupported. The merchant country is not supported.” when trying payment with Profroms.
My Paypal account is from Norway.
any idea?

Hi Manuel,

Have you contacted PayPal to ask them about this error? The error is coming from PayPal, so there is something on their end that is causing this error.