Error #10566. Credit card type unsupported

A potential client is trying to pay by American Express but received the error “Error #10566. Credit card type unsupported”

I am using Paypal Payments Pro and a S2Member Pro webform. Other credit cards seem to be working fine.

Update (I posted this problem a few months ago)
– I called paypal and they said I am setup to accept AMEX cards fine.
-People can pay with AMEX but they have to first choose “papal” on my S2Member forms page and then pay with AMEX through the paypal site.
-This happens all the time to different people.

Here is my error log (I used XXXXX to blog out personal details):

<code>LOG ENTRY: Mon Nov 4th, 2013 @ precisely 5:14 pm UTC
PHP v5.2.17 :: WordPress v3.7.1 :: s2Member v131026 :: s2Member Pro v131026
Memory 53.87 MB :: Real Memory 54.25 MB :: Peak Memory 53.94 MB :: Real Peak Memory 54.25 MB
XXXXXile.org/1634-2/?s2-ssl=yes
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36
-------- Input vars: ( Mon Nov 4, 2013 5:14:47 pm UTC ) --------
array (
  'METHOD' =&gt; 'DoDirectPayment',
  'PAYMENTACTION' =&gt; 'Sale',
  'EMAIL' =&gt; 'XXXXXXXX@mail.com',
  'FIRSTNAME' =&gt; 'XXXX',
  'LASTNAME' =&gt; 'XXXXX',
  'IPADDRESS' =&gt; 'XXXXX.209.72',
  'DESC' =&gt; '$950 USD (payment 1 of 2) - Full Service Premium',
  'CUSTOM' =&gt; 'XXXXle.org',
  'CURRENCYCODE' =&gt; 'USD',
  'ITEMAMT' =&gt; '950.00',
  'TAXAMT' =&gt; '0.00',
  'AMT' =&gt; '950.00',
  'L_QTY0' =&gt; '1',
  'L_NAME0' =&gt; '$950 USD (payment 1 of 2) - Full Service Premium',
  'L_NUMBER0' =&gt; '5',
  'L_AMT0' =&gt; '950.00',
  'CREDITCARDTYPE' =&gt; 'Amex',
  'ACCT' =&gt; '***********3002',
  'EXPDATE' =&gt; '122016',
  'CVV2' =&gt; '2XXX2',
  'STREET' =&gt; 'XXXXXXXXXXXXXX st',
  'CITY' =&gt; 'XXXXXn',
  'STATE' =&gt; 'MA',
  'COUNTRYCODE' =&gt; 'US',
  'ZIP' =&gt; 'XXXXX6',
  'VERSION' =&gt; '71.0',
  'USER' =&gt; 'XXXXXXXXXXXXe.org',
  'PWD' =&gt; 'xxxxxxxx/PWD/SIG',
  'SIGNATURE' =&gt; 'xxxxxxxx/PWD/SIG',
)
-------- Output string/vars: ( Mon Nov 4, 2013 5:14:48 pm UTC ) --------
TIMESTAMP=2013%2d11%2d04T17%3a14%3a48Z&amp;CORRELATIONID=e4d897ad63157&amp;ACK=Failure&amp;VERSION=71%2e0&amp;BUILD=8311702&amp;L_ERRORCODE0=10566&amp;L_SHORTMESSAGE0=Credit%20card%20type%20unsupported&amp;L_LONGMESSAGE0=The%20credit%20card%20type%20is%20not%20supported&amp;L_SEVERITYCODE0=Error&amp;AMT=950%2e00&amp;CURRENCYCODE=USD
array (
  'TIMESTAMP' =&gt; '2013-11-04T17:14:48Z',
  'CORRELATIONID' =&gt; 'e4d897ad63157',
  'ACK' =&gt; 'Failure',
  'VERSION' =&gt; '71.0',
  'BUILD' =&gt; '8311702',
  'L_ERRORCODE0' =&gt; '10566',
  'L_SHORTMESSAGE0' =&gt; 'Credit card type unsupported',
  'L_LONGMESSAGE0' =&gt; 'The credit card type is not supported',
  'L_SEVERITYCODE0' =&gt; 'Error',
  'AMT' =&gt; '950.00',
  'CURRENCYCODE' =&gt; 'USD',
  '__error' =&gt; 'Error #10566. Credit card type unsupported. The credit card type is not supported.',
)

LOG ENTRY: Mon Nov 4th, 2013 @ precisely 5:15 pm UTC
PHP v5.2.17 :: WordPress v3.7.1 :: s2Member v131026 :: s2Member Pro v131026
Memory 53.87 MB :: Real Memory 54.25 MB :: Peak Memory 53.95 MB :: Real Peak Memory 54.25 MB
patentfile.org/1634-2/?s2-ssl=yes
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36

• This topic was modified 3 years, 2 months ago by  FrankTheTank.
• This topic was modified 3 years, 1 month ago by  FrankTheTank.