Error #E00025. Automated Recurring Billing

This topic contains 5 replies, has 2 voices. Last updated by Cristián Lávaque 4 years, 1 month ago.

Topic Author	Topic
Posted: Wednesday Nov 21st, 2012 at 6:41 pm #32288
Mike Malphurs Username: mike_malphurs
Hello- My forms are working perfectly. But, when a user hits “submit” for credit card processing, I get the following error: “Error #E00025. Automated Recurring Billing is not enabled.” Note that I am only using authorize.net and not PayPal. Any help would be greatly appreciated!

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Posted: Thursday Nov 22nd, 2012 at 7:06 am #32337
Cristián Lávaque Username: Cristian
Hi Mike. Could you log into your Authorize.Net account control panel, go to Account -> User Profile, then click Edit Profile Information. If ARB isn’t turned on, then turn it on. If it is turned on, then submit a ticket and call Authorize.Net’s tech support to find out why their system may be returning that error, please. I hope that helps. :)
Posted: Thursday Nov 22nd, 2012 at 9:17 am #32355
Mike Malphurs Username: mike_malphurs
Thank you… I will get this account info from my client and check their settings. They may have missed that!
Posted: Friday Nov 23rd, 2012 at 6:37 am #32396
Cristián Lávaque Username: Cristian
Okay! Let us know how it goes. :)
Posted: Friday Nov 23rd, 2012 at 11:47 am #32417
Mike Malphurs Username: mike_malphurs
Yep, that did it! Moral of the story? Never trust what your client says is going on ;-)
Posted: Saturday Nov 24th, 2012 at 7:34 am #32468
Cristián Lávaque Username: Cristian
lol, right, it’s better to look than listen when you’re investigating something. I’m glad that did it! Thanks for the update. :)

Viewing 5 replies - 1 through 5 (of 5 total)

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