Error. Please contact Support for assistance.

This morning a client received an error message “Error #1. User authentication failed: 11452-Merchant not enabled for reference transactions…” I contacted PayPal and my account is fine. Then when I tested a transaction I got this message: “Error. Please contact Support for assistance.” Any suggestions?

http://www.productionweekly.com/membership-signup/

I’m also getting an error with the find password link…
The e-mail could not be sent. Possible reason: your host may have disabled the mail() function

Thank you for reporting this important issue.

Can you please first run this server scanner to rule out the possibility of something wrong with your server configuration?

See: Knowledge Base » s2Member® Server Scanner

This morning a client received an error message “Error #1. User authentication failed: 11452-Merchant not enabled for reference transactions…” I contacted PayPal and my account is fine. Then when I tested a transaction I got this message: “Error. Please contact Support for assistance.” Any suggestions?

Reference transactions are now required for s2Member to work with recurring payments. Try creating a Buy-Now Pro Form and test checkout that way. If it goes through and your recurring Pro Form does not, you will need to contact PayPal and have them enable reference transactions. :-)