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General Public won't be able to see your site

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This topic contains 12 replies, has 3 voices. Last updated by  Eduan 3 years, 9 months ago.

Topic Author Topic
Posted: Friday Mar 29th, 2013 at 12:53 pm #46074
John Ashcroft
Username: ja1nsa

I am baffled by this plugin. If I login as admin, I can view the site and go to a page called Registrations and register. Great! However, if I am general public (anyone else in the world), Soon as I click my URL it sends me to the registration page. I DO NOT WANT THIS. How many people on the first visit to a page register??? I’ll tell you 0.0001%.

Please advise how to fix this. Tried loads of re-directs, other plugins to fix S2, Forums etc, seems nobody knows and/or cares???

Regards

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Posted: Friday Mar 29th, 2013 at 6:15 pm #46104
Bruce
Username: Bruce
Staff Member

Thank you for reporting this important issue.

I am baffled by this plugin. If I login as admin, I can view the site and go to a page called Registrations and register. Great! However, if I am general public (anyone else in the world), Soon as I click my URL it sends me to the registration page.

Sorry to hear you’re having problems. However, I’m not sure what you’re saying is the problem here. Are you having a problem with s2Member’s redirect to the Membership Options Page? This is how s2Member protects content.

Posted: Saturday Mar 30th, 2013 at 2:37 am #46125
John Ashcroft
Username: ja1nsa

Bruce

I am saying I want everyone to have full access to my site (www.mytradesman.co.za), then when a Tradesman goes to look for jobs (a page on a menu) they are presented with a page to with member options.

At present ALL visitors to to the member options page if they have not yet registered.

Most (majority) of people who go to a site and get presented immediately with membership option will click away (regardless of the content on that page).

Can the plug-in do this?

Also, I have now deleted the S2 plugin as I use job board and the 2 conflict. S2 sets the general settings subscriber option and anyone can register. Despite removing S2, there appears to be something that has been set and now my job board plugin is not working either. A fix would be appreciated!

Regards

Posted: Sunday Mar 31st, 2013 at 7:38 pm #46222
Bruce
Username: Bruce
Staff Member

I am saying I want everyone to have full access to my site (www.mytradesman.co.za), then when a Tradesman goes to look for jobs (a page on a menu) they are presented with a page to with member options.

s2Member should be fully capable of doing this. s2Member should only redirect to the Membership Options Page if you have a page restricted. You should be able to activate s2Member and only protect a certain part or parts of your site, and s2Member will only redirect Users to the Membership Options Page if they reach a protected page.

If you were having problems with s2Member redirecting Users when it shouldn’t have, I would guess there is a plugin/theme conflict between s2Member and something on your site. If you’d like to try again, and see if you can find the conflict we may be able to find the problem, if it exists.

Posted: Monday Apr 1st, 2013 at 2:31 am #46260
John Ashcroft
Username: ja1nsa

Bruce

The problem with your reply is numerous people have reported the same issue and you do nothing about it. I am happy to give my logins you, perhaps you can take a look? would be best for everyone if a solution could be found this time.

Regards,

Posted: Monday Apr 1st, 2013 at 2:44 am #46261
Bruce
Username: Bruce
Staff Member

The problem with your reply is numerous people have reported the same issue and you do nothing about it. I am happy to give my logins you, perhaps you can take a look? would be best for everyone if a solution could be found this time.

I’m still unsure about what exactly the problem is. As I said we will gladly look into this problem if you can give us the actual conflict here. s2Member does not (by default) protect your whole site unless you set your options to do so. Could you provide a list of plugins that you are running and the theme you are using? That would be very helpful for us debugging this.

Posted: Monday Apr 1st, 2013 at 3:39 am #46262
John Ashcroft
Username: ja1nsa

The site is woothemes – Definition Theme. The plugins are:

Dynamic Step Process Panels
Google XML Sitemaps
Job Manager (Main one and where the issues are with S2)
MNKY Vector Icons
Page links To (used to try and circumvent the issues I have with Job Manager and S2)
QuForm
Sabai
SabaiDiscuss
Store Locator Plus
SLP – Enhanced Results
Testimonials (woo)
UberMenu 2
Unltimate TinyMce Pro

Basically, I run most these plugins on most my sites. All work fine.

I have 2 issues:
1. With S2 manager installed, any new visitor to my site was being automatically redirected to the membership options page. I wish to allow full access to all pages unless a visitor wants to view 1 page (see below). When they click on the menu for this page, they should be re-directed to membership page IF not a member, or Login Page (if not logged in). That is all 1 need. 1 page.

2. So, the page in question is “Find Job / Work”. The issue I have is Job Manager (which is essential to this site) does not have “pages” but rather the pages I need to display I have to output the URL e.g. /jobs-2/advanced-search/#.UVQdBFf4J1g – this points to and displays Find a Job. I use Page To Link to add the URL and I get the page. When I add S2 Manager with Level 0 required to this page nothing happens.

the website is http://www.mytradesman.co.za – let me know if you want me to email login details directly (not here off course).

Thanks
John

Posted: Monday Apr 1st, 2013 at 3:42 am #46263
John Ashcroft
Username: ja1nsa

Just to add, if I remove the Page to Link URL on the homepage, I get every site visitor going to the membership page which is absolutely not what I want. So I used this to get around the first issue. The second is the Find a Job page that does not goto membership page.

Posted: Monday Apr 1st, 2013 at 8:19 pm #46326
Bruce
Username: Bruce
Staff Member

Thank-you for the information.

I have recreated the issue with Jobs Manager (http://wordpress.org/extend/plugins/job-manager/).

At the current time we’re unsure what’s causing this issue but I’m starting an investigation now. Thank-you for your patience. :-)

I ran an investigation on the plugin’s code and it really has not been updated in a while. We can’t support this plugin at this point. The plugin will need to be updated to follow WordPress’s new standards before we can work with it.

Posted: Tuesday Apr 2nd, 2013 at 10:20 am #46385
John Ashcroft
Username: ja1nsa

In which case I must request a refund as I cannot do without Job Manager. Please advise.

Posted: Tuesday Apr 2nd, 2013 at 3:40 pm #46405
Bruce
Username: Bruce
Staff Member

In which case I must request a refund as I cannot do without Job Manager. Please advise.

I would advise you to take this up with the owners of the Job Manager plugin. s2Member integrates just fine with WordPress normally, and per our Support Policy, we cannot support integration with 3rd party plugins/themes.

I looked into this issue, as I said I would and there is no fault on s2Member’s part. The way the Job Manger plugin is handling its processes could conflict with any plugin checking for URIs from WordPress, and I see no easy way to prevent this from happening.

Also I will point out that the Jobs Manager plugin is not up-to-spec with the new versions of WordPress. Running this plugin is a risk in itself, and I would strongly suggest finding an alternative to this plugin.

At this point s2Member is working as intended. In addition, this plugin conflict could have been picked up on through tests with the FREE version of s2Member.

We cannot provide you with a refund per our Refund Policy.

Posted: Wednesday Apr 3rd, 2013 at 3:36 am #46450
John Ashcroft
Username: ja1nsa

Your website said 2 days no quibble moneyback. I did not have the plugin 2 days. This is easy – refund or I post on the 40 or so websites I own. Up to you.

Posted: Wednesday Apr 3rd, 2013 at 3:36 pm #46491
Eduan
Username: Eduan
Moderator

Hello John,

I can understand why you would want a refund, however our refund policy does not cover this kind of problem:

First, let’s start with the Job Manager plugin. You should not be using this plugin, at all. Whether it works with s2Member or not is another problem.

You should not be using this for 1 simple reason. It doesn’t work with WordPress itself. It has not been updated in over a year. WordPress has released several updates in that span of time, one of them a major update. WordPress has changed lots of things in it’s code, which makes this plugin incompatible with WordPress itself.

If other plugins have problems with this plugin, it’s not their problem, it’s this plugin’s fault, because this plugin is outdated.

Per our support policy, even if this plugin was updated, we can’t do anything to fix it. We will not look into integrating other software with s2Member or making s2Member work with it: http://www.s2member.com/support/#s2-support-scope-no

We will NOT provide support and/or troubleshooting assistance for any s2Member® Product which has been integrated with another 3rd party theme or plugin. If you discover a bug, or an inconsistent behavior with an s2Member® Product which is integrated into a mixture of other themes/plugins for WordPress®, we ask that you start by disabling all other plugins and revert to the default theme for your current version of WordPress®. If problems persist, even in the default theme for WordPress®, and no other plugins are active, we are happy to help. Otherwise, if you are integrating s2Member® Products into a larger set of themes/plugins, we ask that you seek assistance from an experienced WordPress® developer who can do a full review of your site and make the proper recommendations (e.g. helping you resolve conflicts between all plugins working together).

If you really wish to use this plugin even though you shouldn’t, then you can do a couple of things:

  1. Contact the developer of the plugin and ask him to provide an update for it.
  2. Hire a freelancer for him to provide an update for it.
  3. Hire a freelancer to fix s2Member in order to work with the plugin.
  4. Not use s2Member.

Those are your options. If you choose the last, even then, we can’t provide a refund for s2Member. The reasons are fully explained in our refund policy: s2Member® » Terms » Refund Policy

To put it simply, you can only ask for a refund in the first 30 days, after that we will not provide a refund. If you do ask for a refund in those 30 days, you must first prove that s2Member didn’t work as we promoted it did, and that you received our utmost help from these forums in order to solve the problem.

So as it stands, we cannot provide you a refund. No matter what.

– Eduan

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