How do subscriptions work?

I am evaluating s2Member Pro for a client. Everything seems pretty good but I’m not clear on how subscriptions work.

• How does s2m handle this situation: A user has an active subscription. We try to charge their credit card to continue the subscription but the charge fails. What happens? Does s2m retry? Is the user still considered a subscriber?
• Can any payment gateway handle subscriptions? I only see PayPal Pro listed in the FAQs.

Thank you for your inquiry and interest in s2Member Pro.

How does s2m handle this situation: A user has an active subscription. We try to charge their credit card to continue the subscription but the charge fails. What happens? Does s2m retry? Is the user still considered a subscriber?

This depends on how you set up your checkout form. s2Member uses the rra attribute to decide how many times it will allow a payment to attempted before the subscription just ends. If you set the rra attribute to 0, the User cannot allow a payment to fail or their subscription will end.

Note that even if a subscription ends, as long as you don’t have your Automatic End of Term (EOT) settings set up to delete the User, they can re-up their subscription using Modification Forms:

Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Modification Forms

Can any payment gateway handle subscriptions? I only see PayPal Pro listed in the FAQs.

Yes, all of s2Member’s payment gateways support subscriptions. To see a full list of our payment gateways, check here:

Pre Sale FAQs » What payment gateways does s2Member® support?