|Posted: Wednesday Apr 17th, 2013 at 8:21 am #47660|
Hello good people,
We use s2Member Pro and PayPal.
Our site is set to automatically demote to level zero on EOT.
We have an ongoing issue where user payments stop but the users are not demoted even months later.
We get daily emails from PayPal with info on user transactions. So we can see when users EOT for any reason.
When we spot check users we can see that many users (20%+) have not had a successful payment in several months. But they’re still listed as level one or level two in s2member and so have full access to their respective member access level.
It’s simple math to compare the monthly income versus the number of members at level one and level two. Things are not adding up because we have many members who do not pay but are not EOT’d to level zero.
The main question…
Can we get daily reports emailed from s2Member which will tell us about registrations (at all levels), upgrades, downgrades, cancels, EOTs, etc? Then we can compare member status each day on s2Member reports, with the daily PayPal emails.
We hope to find out what the missed EOT members have in common so we can resolve the missing connection between s2Member and PayPal.
1. In s2Member can we sync up members (who were manually entered) with their PayPal user info? (e.g. get them a Paid Subscriber ID). We believe this may account for some of the missing EOTs–but not all of them.
2. Is there any place inside of s2Member where we can specify how many times a failed payment transaction should be retried or how many times before it will stop and force the EOT?
Thank you for your support.
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