Internet Explorer cannot download / from….

Greetings,

we have a PDF available for download on a protected page.
everything appears to work fine… however…
a few clients are not able to download the file.

the download link is something like this:
https://ourdomain.com/?s2member_file_download=our-file.pdf

we upgraded to the latest version of S2Member. but, that did not solve the problem.

one client tested it again, it did not work.
and informed us he is using Internet Explorer vers. 8

i am not allowed to post urls to the site in forums.
Here is the Windows Internet Explorer error message that is displayed:

Internet Explorer cannot download / from ourdomain.co.uk
Internet Explore was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

any ideas on why this is happening?

thank you,
Tino

Hi Tino.

Did the download work with other browsers?

Could you send a link to the file via the Contact Form, together with the login info to try the download? s2Member® » Private Contact Form

Thanks!

Thanks Tino.

I could download it with Firefox but not Explorer.

I noticed that the URL to the page was secure, do you have a plugin that forces this? I wonder if the same is happening to the download link and if this could be causing trouble for Internet Explorer.

I also saw you have a ton of plugins installed and active. I can understand they are needed, but one of them may be causing this problem. If you can’t touch this site because it’s live, can you make a second installation of WP in that server and try s2Member alone to see if the download works with IE for you then? If so, start adding the other plugins one by one and check the download after each, see if one breaks it.

I hope that helps.

Thanks for looking into this. Yes, we have a “force ssl” plugin.
And the link to the PDF is something like

https://ourdomain.com/?s2member_file_download=our-file.pdf

Is this not possible in S2Member & Internet Explorer ?

I’m not sure that’s the problem. Could you deactivate that plugin for a quick test and try loading the file without the secure connection in Explorer? Just to rule out this as the source of the problem.

Thanks!