Issue with the EOT

A user who was expired already since June ’12 re-joined yesterday, but the EOT shows at March 2014. I think the EOT should be extended from the date of the renewal but it’s not happening. What might be the issue?

Did the last purchase go without problems? Do you have logging enabled? What do the entries for this transaction say? [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› s2Member® Log Viewer[/hilite]

Could you show me the shortcode you’re using to sell what he purchased?

Thank you very much for the response. Below is the shortcode I am using. I’ve checked the transaction log and didn’t find the name.

[s2Member-Pro-PayPal-Form level="4" ccaps="" desc="$132 AUD / One Time ( for 1 year access, non-recurring )" ps="paypal" lc="" cc="AUD" dg="0" ns="1" custom="www.screeneditors.com.au" ta="0" tp="0" tt="D" ra="132" rp="1" rt="Y" rr="0" rrt="" rra="2" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" success="http://www.screeneditors.com.au/success-registration"/]

This issue in EOT is seen only in the case of two persons till now. What might be the issue?

Thanks for the info.

So you’re selling a subscription. I wanted to see the shortcode for that, because EOT for buy-now transactions is handled differently.

I see that it’s a non-recurring subscription, though. These are good if you plan to use the trial/initial term subscriptions allow, but you’re not using it in that shortcode. Maybe you’d prefer to sell them as buy-now transactions: rr=”BN” [hilite path]Dashboard -› s2Member® -› PayPal® Pro Forms -› Shortcode Attributes -> rr[/hilite]

A user who was expired already since June ’12 re-joined yesterday, but the EOT shows at March 2014. I think the EOT should be extended from the date of the renewal but it’s not happening.

Okay, I’m re-reading your original post now, let me see if I understand correctly. You wanted his previous subscription to be extended from last year’s date when he paid his membership now. Is that correct?

Buy-now transaction can extend the time the user already has, you’ll find a setting for it here: [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior -> Auto Extend[/hilite]

But even if it had been buy-now and you had that setting enabled, it applies to EOTs in the future, not past ones. If the user already expired and had been demoted and he now pays a new year, then the EOT will be set a year in the future.

If you want to make dynamic adjustments to this, it’s possible with some PHP in your shortcode. This article will help: Knowledge Base » Using Variables In A Shortcode