Log in problem

This topic contains 2 replies, has 2 voices. Last updated by Dimitrios Vasileiou 4 years, 6 months ago.

Topic Author	Topic
Posted: Monday Jul 2nd, 2012 at 11:42 am #18092
Dimitrios Vasileiou Username: dimitriosvasileiou
Hi guys I have a little problem with one of my members. When he tries to log in to our site (after having added his username and password), he receives the message… 503: Service Temporarily Unavailable Too many IP addresses accessing one secure area! Please contact Support if you need assistance. He sent me his password and I tried from my end, same problem. I changed his password, same problem. Any ideas on what is going on? Any solutions? http://landscapephotographymagazine.com/

Viewing 2 replies - 1 through 2 (of 2 total)

Author	Replies
Author	Replies
Posted: Tuesday Jul 3rd, 2012 at 6:42 am #18152
Cristián Lávaque Username: Cristian
Hi Dimitrios. This is the Unique IP restriction at work. [hilite path]Dashboard -› s2Member® -› Restriction Options -› Unique IP Access Restrictions[/hilite] You’ll need to reset his restriction from his profile so he gets access back. [hilite path]Dashboard -› Users -› Edit user -› Reset IP Restrictions[/hilite] He either logins in from several different devices with different IPs, in which case you may need to edit your Unique IP restriction’s limit, or others have his login info and are logging into his account. I hope that helps.
Posted: Tuesday Jul 3rd, 2012 at 6:57 am #18160
Dimitrios Vasileiou Username: dimitriosvasileiou
Excellent Thank you (again) Cristian.

Viewing 2 replies - 1 through 2 (of 2 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.