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Manually demoting to free subscriber

Home Forums Community Forum Manually demoting to free subscriber

This topic contains 2 replies, has 2 voices. Last updated by  Cristián Lávaque 3 years, 10 months ago.

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Posted: Thursday Mar 7th, 2013 at 4:45 pm #43990
Simon Cooke
Username: Simon23

Hi Guys

We currently have no open (free membership level in place in our site and 5 paid levels. We have a bunch of members we need to demote to free type. These have extended Profiles (via s2 membership field options) and all of them have values stored in their Profiles.

We want to demote them all to free types (but only restrict their on-site capabilities) not lose their extended Profile data. We want to contact them all and ask them to return to their account to pay to upgrade it again to one of the paid types.

Is this feasible ?

Is this the best way to handle this scenario ?

thanks

Rgds

Si

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Posted: Friday Mar 8th, 2013 at 4:46 am #44042
Simon Cooke
Username: Simon23

bump – is this a Customer forum or a Community forum ?

Posted: Saturday Mar 9th, 2013 at 11:45 pm #44182

Hi Simon.

Sorry for the delay, we’re having a pretty busy week here. Thanks for your patience. :)

We want to demote them all to free types (but only restrict their on-site capabilities) not lose their extended Profile data. We want to contact them all and ask them to return to their account to pay to upgrade it again to one of the paid types.

Is this feasible ?

The role change will normally only affect their access. The custom profile fields will only be affected if the fields were only for the higher level and not enabled for level 0. If the field is for all levels, then it’s fine. In the profile field editor, look for the “Applicable Membership Levels” setting.

You can try with a test account to see how it’ll behave before doing it with your users.

To demote several users, you can change their role in bulk from the Users list, or editing each profile separately. [hilite path]WP Admin -> Users[/hilite]

I hope that helps. :)

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