Manually demoting to free subscriber

Hi Guys

We currently have no open (free membership level in place in our site and 5 paid levels. We have a bunch of members we need to demote to free type. These have extended Profiles (via s2 membership field options) and all of them have values stored in their Profiles.

We want to demote them all to free types (but only restrict their on-site capabilities) not lose their extended Profile data. We want to contact them all and ask them to return to their account to pay to upgrade it again to one of the paid types.

Is this feasible ?

Is this the best way to handle this scenario ?

thanks

Rgds

Si

bump – is this a Customer forum or a Community forum ?

Hi Simon.

Sorry for the delay, we’re having a pretty busy week here. Thanks for your patience. :)

We want to demote them all to free types (but only restrict their on-site capabilities) not lose their extended Profile data. We want to contact them all and ask them to return to their account to pay to upgrade it again to one of the paid types.

Is this feasible ?

The role change will normally only affect their access. The custom profile fields will only be affected if the fields were only for the higher level and not enabled for level 0. If the field is for all levels, then it’s fine. In the profile field editor, look for the “Applicable Membership Levels” setting.

You can try with a test account to see how it’ll behave before doing it with your users.

To demote several users, you can change their role in bulk from the Users list, or editing each profile separately. [hilite path]WP Admin -> Users[/hilite]

I hope that helps. :)