Member Lost Password, not receiving email

This topic contains 2 replies, has 2 voices. Last updated by Jason Ward 3 years, 11 months ago.

Topic Author	Topic
Posted: Thursday Jan 17th, 2013 at 2:29 pm #37918
Jason Ward Username: innerstatejt@gmail.com
Hi guys/Girls I have a customer who has logged in to his account once, Lost his password & when he goes through the “lost password” process, is not receiving emails (it’s hotmail if that helps). He’s tried 3 times. So I’m trying to find a way to send him his password manually or another way of accomplishing the same. A little help? thanks, Jason

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Author	Replies
Posted: Thursday Jan 17th, 2013 at 2:58 pm #37922
Amanda Daniels Username: koogar
Hi! Just to let you know, I have also had this and the client has had to manually type there new password in. Look forward to seeing the fix for this. Thanks Amanda
Posted: Thursday Jan 17th, 2013 at 8:04 pm #37975
Jason Ward Username: innerstatejt@gmail.com
I figured it out… just go to the user in S2 plugin & you can change the password temporarily & email it to them. They can change the password from there. cheers, Jason

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