Home › Forums › Community Forum › member not showing up in users
This topic contains 13 replies, has 2 voices. Last updated by Cristián Lávaque 3 years, 9 months ago.
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Posted: Monday Mar 11th, 2013 at 2:18 pm #44271 | |
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i have had a few members sign up and pay through paypal. i receive an email from paypal complete with transaction id and level, etc. but i never receive anything else. when i search for the new member in s2 members, they are not there. ideas? |
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Posted: Tuesday Mar 12th, 2013 at 2:12 pm #44411 | |
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Hello Lisa. Are you using the s2Member buttons for PayPal Standard, or pro-forms for PayPal Express Checkout? Could you show me the shortcode you’re using? |
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Posted: Tuesday Mar 12th, 2013 at 2:20 pm #44413 | |
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they are the standard |
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Posted: Tuesday Mar 12th, 2013 at 2:26 pm #44414 | |
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Thanks. Can I see the shortcode you’re using for it? Or are you using a button created over at PayPal’s site? If so, did you integrate it with s2Member? Knowledge Base » Using Buttons Generated @ PayPal.com Also, did verify that your s2Member-PayPal integration is fully/correctly done? [hilite path]Dashboard -› s2Member® -› PayPal® Options[/hilite] |
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Posted: Tuesday Mar 12th, 2013 at 2:33 pm #44416 | |
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i used the s2 button generator. the weird thing is that many of them go through and are fine, but some don’t.
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Posted: Thursday Mar 14th, 2013 at 6:39 am #44587 | |
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Thanks. Did you complete the PayPal integration? Did you verify that everything is correct on s2Member’s and PayPal’s sides? [hilite path]Dashboard -› s2Member® -› PayPal® Options[/hilite] Could you submit your site’s info so I can look at the s2Member logs for PayPal? Please include what transactions are the ones that had the problem, so I look them up in the logs. Let me know when you sent it. s2Member® » Private Contact Form Thanks. :) |
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Posted: Thursday Mar 14th, 2013 at 5:29 pm #44650 | |
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Hi Cristian thanks for any help you could provide! |
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Posted: Monday Mar 18th, 2013 at 6:44 pm #45080 | |
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Thanks for the email, Lisa. Sorry about the delay to reply. I logged into the admin are successfully, but there are no s2Member logs, logging is disabled so I can’t see any info related the transaction for that customer. Could you enable logging, please, and let me know when you see the problem happen again so I can examine the log entries? Thanks! [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite] |
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Posted: Monday Mar 18th, 2013 at 6:56 pm #45082 | |
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sorry Cristian – i just enabled it. thanks for your help! |
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Posted: Tuesday Mar 19th, 2013 at 2:17 am #45146 | |
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No problem. :) Let me know when you get a transaction like that logged, so I can take a look. Thanks! |
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Posted: Monday Apr 1st, 2013 at 9:36 am #46273 | |
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Hi Cristian It happened again. Do you still have login info for this or do you want me to PM you again? please let me know what you need – thanks! |
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Posted: Monday Apr 1st, 2013 at 11:48 pm #46332 | |
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Yes, I had the login info. I see in the IPN log an error from over a week ago:
But don’t see it happen again, so I’m guessing you fixed that already. The latest entries don’t show errors. The very last one is a subscription, but by an existing user, so there’s no signup confirmation email sent, since that’s only sent for new paid signups. What was the transaction that you say had the problem recently so I look for it specifically in the logs? |
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Posted: Tuesday Apr 2nd, 2013 at 11:19 am #46390 | |
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Hi Cristian here is the transcation# and date: it was for: i can also provide you with the person’s name and email if yo want…just let me know! thanks! |
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Posted: Thursday Apr 4th, 2013 at 6:42 am #46580 | |
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Thanks. I found the entry and it doesn’t show any errors. It even says that the confirmation email was sent to the person:
You said
Did the person register? Remember that going through the checkout doesn’t register the account automatically. The person then has to go create his account in your site after paying. Or you could use the pro-form which will register the user right before doing the checkout over at PayPal. [hilite path]Dashboard -› s2Member® -› PayPal® Pro Forms -› Membership Level # Forms[/hilite] |
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