Members reverting back to level 0 randomly

Hello,
I have some users randomly being reverted back to level 0 free subscriber access even though they were set at the paid level 1. What might be causing this?
It’s obviously quite frustrating for my users.
(btw it’s a buddypress community)
Thanks!
Lori

Thank you for reporting this important issue.

You said they’re demoting “randomly”. It sounds to me like s2Member is demoting them because it’s receiving word that they either reached their EOT time, or their subscription was canceled. Do you have logging enabled?

Yes it is. Which log should I be looking at?

You could look in the IPN log, try to find entries for the users that were demoted. [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› s2Member® Log Viewer[/hilite]

any recommendation for what I should be looking for in this log file?
and what is the best app to view this data in?

any recommendation for what I should be looking for in this log file?
and what is the best app to view this data in?

It would be best for us to take a look. Could you send us a Dashboard login? You can do that here:

s2Member® » Private Contact Form

Thanks Lori, got the email.

I couldn’t login to the site, the username wasn’t valid, but I could access the logs directory via FTP. I couldn’t find any entry for the user you mentioned in your email.

Do you have her subscr_id? Do you have other users with this problem that I could look up in the logs?