Never recieved email filling the login form

Hi there, I have setup the free registration on s2member and all works ok but when I want to check if works properly I filled the login registration sign up form and then when I go to check my email for usern and password I have never received anything. already checked with 3 different email addresses. The form says: signup was successful go check your email. and when I do, ZITCH, ZERO, NADA there is no email, no username, no password anything. what has gone wrong?

Thank you

• This topic was modified 4 years ago by  Michael D.

Hello Michael,

What kind of email account do you have? Gmail, Hotmail, Yahoo etc.
Have you checked your spam folder in all of these?
In Gmail have you checked the “All Mail” folder?

Have you tried these troubleshooting tips?: Knowledge Base » Common Troubleshooting Tips

When you install the Email Log plugin, does the confirmation email get logged by it?

Please answer all of these questions so that we can provide helpful help. ;)

– Eduan

Hi there Eduan, thank you so much for your reply. I tried with yahoo and gmail. Found the emails on both in the spam folder as you said. Didnt look there, silly me…I have installed the email log plugin from the link youve provided me and and I signed up again from another email, and yes I can see the users now. How can I prevent the email to go into the spam folder, and how can I edit the subject line and welcome email? Thank you very much for your help :-)

Ive tried to solve the problem with the spam filters using this article and now its actually worse, I receive the emails logs ok but NOT the email confirmation, user and password. This time is not even in the spam folder!

I have changed my “from” address to gmail and configured the advanced email options but…its not working, really really frustrating, dont know why every single thing has to be so difficult to solve with this plugin….

Hello Michael,

I’m glad to hear it was in your spam folder. :)

Instead of trying that, the best way to make it non-spammy is to make it unique, instead of the default WordPress message and subject line.

You can configure the emails under Dashboard -› s2Member® -› General Options -› Email Configuration and Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email. Pretty sure one of these offered the option to modify the subject line.

However I’m not sure which one would fit what you’re looking for (still get confused with the email configurations).

– Eduan

Hi Eduan, I have changed the from “emails” to a gmail instead of my domain email and now it works. The messages no longer go to spam. I have changed the subject line as you suggested. Just wondering is there a way to use my domain email and still make it work?

Thank you

I’m actually not really experienced with email configurations and all the stuff you can do with them. :(

– Eduan

That’s ok, thank you so much Eduan, you really helped me a lot! Wish you a best of luck :-)

Michael

Thanks! Best of luck to you too! :)