New member reports they're being blocked

This topic contains 5 replies, has 2 voices. Last updated by Eduan 4 years ago.

Topic Author	Topic
Posted: Wednesday Dec 5th, 2012 at 1:16 pm #33585
David Portney Username: justawizard
Hi there – a new member reported they could not login, so I reset IP restrictions and they could login, but now they’re reporting they can’t login again. Is there a more-permanent fix rather than resetting every time they can’t login? Thanks! David Portney

Viewing 5 replies - 1 through 5 (of 5 total)

Author	Replies
Author	Replies
Posted: Wednesday Dec 5th, 2012 at 10:32 pm #33655
Eduan Username: Eduan
Hello David, I’m afraid there currently isn’t a way. One possible way would be to crank up the limit of IPs. Another solution would be to tell the user to stop accessing it from so many places. If he’s using a mobile device then it will quickly be blocked again, as that never has a single location. Hope this helps. :)
Posted: Friday Dec 14th, 2012 at 11:52 am #34672
David Portney Username: justawizard
Hey Eduan, thanks for your reply – I was looking in the system trying to figure out how to crank up the IP limit as you kindly advised, but I’m not seeing where that is, could you please steer me in the right direction? Thanks! David
Posted: Friday Dec 14th, 2012 at 1:25 pm #34680
Eduan Username: Eduan
Oh I’m sorry, I forgot to tell you how. You would crank that up under Dashboard -› s2Member® -› Restriction Options -› Unique IP Access Restrictions. Hope this helps. :)
Posted: Saturday Dec 15th, 2012 at 10:19 am #34747
David Portney Username: justawizard
Aha, I see it, thanks for your help! David
Posted: Saturday Dec 15th, 2012 at 12:33 pm #34754
Eduan Username: Eduan
No problem, glad I was able to help. :)

Viewing 5 replies - 1 through 5 (of 5 total)

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