New members not given proper WordPress role

When I go through a payment on my the site here http://janbella.com/membership-levels/ the payment and registration process works, but the new member is always given the WordPress role of “Subscriber” instead of s2Member Level 2. It shows the user’s Paid Subscriber ID and other Paypal fields filled in, but the role is off.

Do we have to assign every member manually to the proper role? Or am I doing something wrong? Let me know if you need logs or anything else.

Thanks,
Eddie

Hi Eddie.

No, something seems to be wrong, the role should be set properly too.

Please enable logging and do a test checkout for 1 cent, try to reproduce the problem you’re having so we can see what it looks like in the logs. [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]

When you have the logs for a transaction with that problem, could you submit the site’s info? Let me know when you sent it. s2Member® » Private Contact Form

The 2nd button’s code seems okay, but the 3rd button’s code is not. The theme or another plugin seems to have altered it. You can test following the tips in this article. Knowledge Base » Common Troubleshooting Tips

I see you have Open Registration enabled, and the registration form looks quite customized. Doesn’t look like the default one. It is possible that what you used to customize it, is ignoring s2Member’s cookie, which is set after checkout to tell s2Member what access the new account should get on registration. Again, please follow the tips in the troubleshooting article for this, please.

Yep that was it. We had a plug in called “Theme my login”. I disabled it and the roles work perfect now.

Thanks for your help!

Great! Thanks for the update. I’m glad you could solve it. :)